| Line 635... |
Line 635... |
| 635 |
activity.setMessage(message);
|
635 |
activity.setMessage(message);
|
| 636 |
activity.setCreatedBy(authRepository.selectByEmailOrMobile(loginDetails.getEmailId()).getId());
|
636 |
activity.setCreatedBy(authRepository.selectByEmailOrMobile(loginDetails.getEmailId()).getId());
|
| 637 |
activity.setTicketId(ticketId);
|
637 |
activity.setTicketId(ticketId);
|
| 638 |
activity.setCreateTimestamp(LocalDateTime.now());
|
638 |
activity.setCreateTimestamp(LocalDateTime.now());
|
| 639 |
activity.setType(ActivityType.COMMUNICATION_OUT);
|
639 |
activity.setType(ActivityType.COMMUNICATION_OUT);
|
| 640 |
//this.activityRelatedMail(to, null, subject, message);
|
640 |
this.activityRelatedMail(to, null, subject, message);
|
| 641 |
} else {
|
641 |
} else {
|
| 642 |
if (ActivityType.RESOLVED_ACCEPTED == lastActivity) {
|
642 |
if (ActivityType.RESOLVED_ACCEPTED == lastActivity) {
|
| 643 |
ticket.setLastActivity(lastActivity);
|
643 |
ticket.setLastActivity(lastActivity);
|
| 644 |
ticket.setCloseTimestamp(LocalDateTime.now());
|
644 |
ticket.setCloseTimestamp(LocalDateTime.now());
|
| 645 |
activity.setMessage(ActivityType.RESOLVED.toString());
|
645 |
activity.setMessage(ActivityType.RESOLVED.toString());
|
| Line 656... |
Line 656... |
| 656 |
activity.setMessage(INTERNAL_REOPEN_ACTIVITY_MESSAGE);
|
656 |
activity.setMessage(INTERNAL_REOPEN_ACTIVITY_MESSAGE);
|
| 657 |
activity.setCreatedBy(0);
|
657 |
activity.setCreatedBy(0);
|
| 658 |
activity.setTicketId(ticketId);
|
658 |
activity.setTicketId(ticketId);
|
| 659 |
activity.setType(ActivityType.COMMUNICATION_IN);
|
659 |
activity.setType(ActivityType.COMMUNICATION_IN);
|
| 660 |
activity.setCreateTimestamp(LocalDateTime.now());
|
660 |
activity.setCreateTimestamp(LocalDateTime.now());
|
| 661 |
//this.activityRelatedMail(to, cc, subject, message);
|
661 |
this.activityRelatedMail(to, cc, subject, message);
|
| 662 |
//this.activityRelatedMail(retailerService.getFofoRetailer(loginDetails.getFofoId()).getEmail(), null, subject, String.format(PARTNER_REOPEN, ticketId));
|
662 |
this.activityRelatedMail(retailerService.getFofoRetailer(loginDetails.getFofoId()).getEmail(), null, subject, String.format(PARTNER_REOPEN, ticketId));
|
| 663 |
}
|
663 |
}
|
| 664 |
|
664 |
|
| 665 |
}
|
665 |
}
|
| 666 |
ticketRepository.persist(ticket);
|
666 |
ticketRepository.persist(ticket);
|
| 667 |
activityRepository.persist(activity);
|
667 |
activityRepository.persist(activity);
|