Subversion Repositories SmartDukaan

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Rev 33161 Rev 33204
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        } else {
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        } else {
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            this.assignTicket(ticket);
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            this.assignTicket(ticket);
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        }
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        }
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    }
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    }
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    @Override
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    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {
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    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {
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        TicketActivityMedia activity = new TicketActivityMedia();
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        TicketActivityMedia activity = new TicketActivityMedia();
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        activity.setMobile(selectedRecording.getMobile());
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        activity.setMobile(selectedRecording.getMobile());
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        // add a prefix endpoint of mediaUrl
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        // add a prefix endpoint of mediaUrl
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        String customValue = "https://ccs1.smartpingcc.io/v2/recording/direct/71287091";
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        String customValue = "https://ccs1.smartpingcc.io/v2/recording/direct/71287091";
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        activity.setCreateTimestamp(LocalDateTime.now());
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        activity.setCreateTimestamp(LocalDateTime.now());
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        activityMediaRepository.persist(activity);
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        activityMediaRepository.persist(activity);
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        return activity;
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        return activity;
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    }
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    }
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    @Override
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    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {
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    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {
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        activity.setActivityId(ticket.getLastActivityId());
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        activity.setActivityId(ticket.getLastActivityId());
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    }
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    }
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    @Override
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    @Override
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        } else {
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        } else {
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            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
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            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
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        }
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        }
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    }
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    }
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    @Override
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    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
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    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
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        this.updateTicket(categoryId,subCategoryId,ticket,authUserId,escalationType,null);
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    }
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    @Override
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    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType, ActivityMediaModel recording) throws ProfitMandiBusinessException {
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        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.getTicketSubCategoryMap().get(subCategoryId);
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        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.getTicketSubCategoryMap().get(subCategoryId);
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        if (ticketSubCategory == null) {
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        if (ticketSubCategory == null) {
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            throw new ProfitMandiBusinessException("Could not find subCategoryId " + subCategoryId + "- " + categoryId, "Problem", "Problem");
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            throw new ProfitMandiBusinessException("Could not find subCategoryId " + subCategoryId + "- " + categoryId, "Problem", "Problem");
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        }
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        }
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                LOGGER.info("Could not send mail for ticket {}", ticket.toString());
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                LOGGER.info("Could not send mail for ticket {}", ticket.toString());
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            }
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            }
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            Activity categoryChangedActivity = this.createActivity(ActivityType.CATEGORY_CHANGED, "Category changed to " + ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName(), 0);
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            Activity categoryChangedActivity = this.createActivity(ActivityType.CATEGORY_CHANGED, "Category changed to " + ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName(), 0);
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            this.addActivity(ticket, categoryChangedActivity);
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            this.addActivity(ticket, categoryChangedActivity);
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            if(recording != null){
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                this.addMediaActivity(ticket, this.createMediaActivity(recording));
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            }
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        }
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        }
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        if (authUserId > 0) {
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        if (authUserId > 0) {