Subversion Repositories SmartDukaan

import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;

import com.spice.profitmandi.dao.model.ActivityMediaModel;

    TicketActivityMediaRepository activityMediaRepository;

    @Autowired

        this.createTicket(fofoId, categoryId, subcategoryId, message, 0);

    }

    @Override

    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException {

        ticket.setFirstActivityId(ticket.getLastActivityId());

        if(createdByAuthId != 0){

            int l2AuthUser = this.getAuthUserId(categoryId,EscalationType.L2,fofoId);

            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);

        }else{

        }

    }

    @Override

    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException {

        ActivityType type = ActivityType.OPENED;

        Ticket ticket = new Ticket();

        ticket.setSubCategoryId(subcategoryId);

        ticket.setFofoId(fofoId);

        ticket.setCreateTimestamp(LocalDateTime.now());

        ticket.setUpdateTimestamp(LocalDateTime.now());

        ticket.setHappyCode(getRandomString());

        ticketRepository.persist(ticket);

        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));

        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));

        ticket.setFirstActivityId(ticket.getLastActivityId());

        if(createdByAuthId != 0){

            int l2AuthUser = this.getAuthUserId(categoryId,EscalationType.L2,fofoId);

            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);

        }else{

            this.assignTicket(ticket);

        }

    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {

        TicketActivityMedia activity = new TicketActivityMedia();

        activity.setMobile(selectedRecording.getMobile());

        activity.setMediaUrl(selectedRecording.getMediaUrl());

        activity.setDurationInSec(selectedRecording.getDurationInSec());

        activity.setCallTime(selectedRecording.getCallConnectTime());

        activity.setCreatedBy(0);

        activity.setCreateTimestamp(LocalDateTime.now());

        activityMediaRepository.persist(activity);

        return activity;

    }

    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {

        activity.setTicketId(ticket.getId());

    }

    @Override

    public void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException {

        ActivityType type = ActivityType.OPENED;

        Ticket ticket = new Ticket();

        ticket.setSubCategoryId(subcategoryId);

        ticket.setFofoId(fofoId);

        ticket.setCreateTimestamp(LocalDateTime.now());

        ticket.setUpdateTimestamp(LocalDateTime.now());

        ticket.setHappyCode(getRandomString());

        ticketRepository.persist(ticket);

        this.addActivity(ticket, this.createActivity(type, String.valueOf(remark), authId));

        ticket.setFirstActivityId(ticket.getLastActivityId());

        this.assignTicketByAuthId(ticket, authId,EscalationType.L2);

    }