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import java.util.ArrayList;
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import java.util.ArrayList;
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import java.util.HashMap;
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import java.util.HashMap;
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import java.util.HashSet;
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import java.util.HashSet;
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import java.util.List;
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import java.util.List;
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import java.util.Map;
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import java.util.Map;
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import java.util.Optional;
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import javax.swing.SortOrder;
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import org.apache.commons.lang.RandomStringUtils;
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import org.apache.commons.lang.RandomStringUtils;
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import org.apache.logging.log4j.LogManager;
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import org.apache.logging.log4j.LogManager;
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import org.apache.logging.log4j.Logger;
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import org.apache.logging.log4j.Logger;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.mail.javamail.JavaMailSender;
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import org.springframework.mail.javamail.JavaMailSender;
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import org.springframework.stereotype.Component;
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import org.springframework.stereotype.Component;
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import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
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import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
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import com.spice.profitmandi.common.model.CustomRetailer;
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import com.spice.profitmandi.common.model.CustomRetailer;
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import com.spice.profitmandi.common.model.ProfitMandiConstants;
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import com.spice.profitmandi.common.model.ProfitMandiConstants;
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import com.spice.profitmandi.common.util.Utils;
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import com.spice.profitmandi.common.util.Utils;
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import com.spice.profitmandi.dao.entity.auth.AuthUser;
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import com.spice.profitmandi.dao.entity.auth.AuthUser;
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import com.spice.profitmandi.dao.entity.cs.Position;
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import com.spice.profitmandi.dao.entity.cs.Position;
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import com.spice.profitmandi.dao.entity.cs.Region;
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import com.spice.profitmandi.dao.entity.cs.Region;
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import com.spice.profitmandi.dao.entity.cs.Ticket;
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import com.spice.profitmandi.dao.entity.cs.Ticket;
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import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
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import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
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import com.spice.profitmandi.dao.entity.cs.TicketCategory;
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import com.spice.profitmandi.dao.entity.cs.TicketCategory;
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import com.spice.profitmandi.dao.entity.cs.TicketSearchType;
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import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
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import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
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import com.spice.profitmandi.dao.entity.fofo.ActivityType;
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import com.spice.profitmandi.dao.entity.fofo.ActivityType;
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import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
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import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
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import com.spice.profitmandi.dao.repository.auth.AuthRepository;
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import com.spice.profitmandi.dao.repository.auth.AuthRepository;
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import com.spice.profitmandi.service.user.RetailerService;
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import com.spice.profitmandi.service.user.RetailerService;