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Rev 24570 Rev 24699
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import java.util.ArrayList;
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import java.util.ArrayList;
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import java.util.HashMap;
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import java.util.HashMap;
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import java.util.HashSet;
 6 
import java.util.HashSet;
7 
import java.util.List;
 7 
import java.util.List;
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import java.util.Map;
 8 
import java.util.Map;
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 9 
import java.util.Optional;
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 10 
 
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import javax.swing.SortOrder;
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 12 
 
10 
import org.apache.commons.lang.RandomStringUtils;
 13 
import org.apache.commons.lang.RandomStringUtils;
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import org.apache.logging.log4j.LogManager;
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import org.apache.logging.log4j.LogManager;
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import org.apache.logging.log4j.Logger;
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import org.apache.logging.log4j.Logger;
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import org.springframework.beans.factory.annotation.Autowired;
 16 
import org.springframework.beans.factory.annotation.Autowired;
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import com.spice.profitmandi.dao.entity.cs.Position;
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import com.spice.profitmandi.dao.entity.cs.Position;
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import com.spice.profitmandi.dao.entity.cs.Region;
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import com.spice.profitmandi.dao.entity.cs.Region;
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import com.spice.profitmandi.dao.entity.cs.Ticket;
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import com.spice.profitmandi.dao.entity.cs.Ticket;
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import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
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import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
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import com.spice.profitmandi.dao.entity.cs.TicketCategory;
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import com.spice.profitmandi.dao.entity.cs.TicketCategory;
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import com.spice.profitmandi.dao.entity.cs.TicketSearchType;
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import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
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import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
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import com.spice.profitmandi.dao.entity.fofo.ActivityType;
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import com.spice.profitmandi.dao.entity.fofo.ActivityType;
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import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
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import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
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import com.spice.profitmandi.dao.repository.auth.AuthRepository;
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import com.spice.profitmandi.dao.repository.auth.AuthRepository;
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import com.spice.profitmandi.service.user.RetailerService;
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import com.spice.profitmandi.service.user.RetailerService;
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		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
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		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
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		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
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		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
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		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
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		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
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		ticket.setHappyCode(getRandomString());
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		ticket.setHappyCode(getRandomString());
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		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
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		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
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		LOGGER.info("l1Auth"+l1Auth);
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		LOGGER.info("l1Auth" + l1Auth);
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		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
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		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
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		LOGGER.info("l2Auth"+l2Auth);
 100 
		LOGGER.info("l2Auth" + l2Auth);
97 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
 101 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
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		LOGGER.info("l3Auth"+l3Auth);
 102 
		LOGGER.info("l3Auth" + l3Auth);
99 
		if (l1Auth == 0) {
 103 
		if (l1Auth == 0) {
100 
			if (l2Auth == 0) {
 104 
			if (l2Auth == 0) {
101 
				this.setAssignment(ticket, ticketAssigned);
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				this.setAssignment(ticket, ticketAssigned);
102 
			} else {
 106 
			} else {
103 
				ticketAssigned.setAssineeId(l2Auth);
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				ticketAssigned.setAssineeId(l2Auth);
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		} else {
 111 
		} else {
108 
			ticketAssigned.setAssineeId(l1Auth);
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			ticketAssigned.setAssineeId(l1Auth);
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			ticket.setL1AuthUser(l1Auth);
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			ticket.setL1AuthUser(l1Auth);
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			ticket.setL2AuthUser(l2Auth);
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			ticket.setL2AuthUser(l2Auth);
111 
		}
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		}
112 
		if(ticket.getL2AuthUser()==0)
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		if (ticket.getL2AuthUser() == 0) {
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		{
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			ticket.setL2AuthUser(l3Auth);
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			ticket.setL2AuthUser(l3Auth);
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		}
 118 
		}
116 
		ticket.setL3AuthUser(l3Auth);
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		ticket.setL3AuthUser(l3Auth);
117 
		ticketRepository.persist(ticket);
 120 
		ticketRepository.persist(ticket);
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		ticketAssigned.setTicketId(ticket.getId());
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		ticketAssigned.setTicketId(ticket.getId());
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143 
			if (regions.size() == 0) {
 146 
			if (regions.size() == 0) {
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				regions = partnerRegionRepository.selectByfofoId(0);
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				regions = partnerRegionRepository.selectByfofoId(0);
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				LOGGER.info("regions=" + regions);
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				LOGGER.info("regions=" + regions);
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			}
 149 
			}
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			for (PartnerRegion region : regions) {
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			for (PartnerRegion region : regions) {
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				LOGGER.info(categoryId+":"+escalationType+":"+region.getRegionId());
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				LOGGER.info(categoryId + ":" + escalationType + ":" + region.getRegionId());
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				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
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				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
150 
						region.getRegionId());
 153 
						region.getRegionId());
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				LOGGER.info("positions:-" + positions);
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				LOGGER.info("positions:-" + positions);
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				if (positions.size() > 0) {
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				if (positions.size() > 0) {
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					break;
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					break;
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							break;
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							break;
178 
						}
 181 
						}
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					}
 182 
					}
180 
				}
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				}
181 
			}
 184 
			}
182
185 
 
183 
		}
 186 
		}
184 
		if(positions.size()==0)
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		if (positions.size() == 0) {
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		{
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186 
			return 0;
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			return 0;
187 
		}
 189 
		}
188 
		LOGGER.info(positions.get(0).getAuthUserId());
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		LOGGER.info(positions.get(0).getAuthUserId());
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		return positions.get(0).getAuthUserId();
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		return positions.get(0).getAuthUserId();
190 
		/*
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		/*
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	}
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	}
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 247 
 
246 
	@Override
 248 
	@Override
247 
	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {
 249 
	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {
248 
		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
 250 
		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
249 
		if(tickets !=null) {
 251 
		if (tickets != null) {
250 
		for (Ticket ticket : tickets) {
 252 
			for (Ticket ticket : tickets) {
251 
			TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
 253 
				TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
252 
			subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);
 254 
				subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);
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 255 
			}
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		}
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		}
254 
	}
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255 
		return subCategoryIdAndSubCategoryMap;
 257 
		return subCategoryIdAndSubCategoryMap;
256 
	}
 258 
	}
257 
 
 259 
 
258 
	@Override
 260 
	@Override
259 
	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {
 261 
	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {
260 
		List<Integer> fofoIds = new ArrayList<>();
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		List<Integer> fofoIds = new ArrayList<>();
261 
		LOGGER.info(tickets);
 263 
		LOGGER.info(tickets);
262 
		if(tickets==null)
 264 
		if (tickets == null) {
263 
		{
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264 
			return null;
 265 
			return null;
265 
		}
 266 
		}
266 
		for (Ticket ticket : tickets) {
 267 
		for (Ticket ticket : tickets) {
267 
			fofoIds.add(ticket.getFofoId());
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			fofoIds.add(ticket.getFofoId());
268 
		}
 269 
		}
269 
		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer= retailerService.getFofoRetailers(fofoIds);
 270 
		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = retailerService.getFofoRetailers(fofoIds);
270 
		return fofoIdsAndCustomRetailer;
 271 
		return fofoIdsAndCustomRetailer;
271 
	}
 272 
	}
272 
 
 273 
 
273 
	@Override
 274 
	@Override
274 
	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
 275 
	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
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325 
		}
 326 
		}
326 
		return regionIdAndRegionMap;
 327 
		return regionIdAndRegionMap;
327 
	}
 328 
	}
328 
 
 329 
 
329 
	@Override
 330 
	@Override
330 
	public Map<Integer, List<AuthUser>> getAuthUserList(List<Ticket> tickets,AuthUser authUser) {
 331 
	public Map<Integer, List<AuthUser>> getAuthUserList(List<Ticket> tickets, AuthUser authUser) {
331 
		Map<Integer, List<AuthUser>> authUserListMap = new HashMap<>();
 332 
		Map<Integer, List<AuthUser>> authUserListMap = new HashMap<>();
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		for (Ticket ticket : tickets) {
 333 
		for (Ticket ticket : tickets) {
333 
			if (ticket.getL2AuthUser() == authUser.getId()) {
 334 
			if (ticket.getL2AuthUser() == authUser.getId()) {
334 
				List<AuthUser> authUsers = new ArrayList<>();
 335 
				List<AuthUser> authUsers = new ArrayList<>();
335 
				authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
 336 
				authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
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409 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
 410 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
410 
		this.sendAssignedTicketMail(authUser, ticket);
 411 
		this.sendAssignedTicketMail(authUser, ticket);
411 
	}
 412 
	}
412 
 
 413 
 
413 
	@Override
 414 
	@Override
414 
	public void sendAssignedTicketMail(AuthUser authUser,Ticket ticket) throws ProfitMandiBusinessException
 415 
	public void sendAssignedTicketMail(AuthUser authUser, Ticket ticket) throws ProfitMandiBusinessException {
415 
	{
 - 
 
416 
		try {
 416 
		try {
417 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
 417 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
418 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
 418 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
419 
							retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName(),ticket.getId()),
 419 
							retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName(), ticket.getId()),
420 
					null);
 420 
					null);
421 
		} catch (Exception e) {
 421 
		} catch (Exception e) {
422 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
 422 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
423 
					"Could not send ticket assignment mail");
 423 
					"Could not send ticket assignment mail");
424 
		}
 424 
		}