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Rev 24536 Rev 24557
Line 89... Line 89...
89 
		ticket.setUpdateTimestamp(LocalDateTime.now());
 89 
		ticket.setUpdateTimestamp(LocalDateTime.now());
90 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
 90 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
91 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
 91 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
92 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
 92 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
93 
		ticket.setHappyCode(getRandomString());
 93 
		ticket.setHappyCode(getRandomString());
94 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
 - 
 
95 
		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
 94 
		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
- 
 
 95 
		LOGGER.info("l1Auth"+l1Auth);
96 
		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
 96 
		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
- 
 
 97 
		LOGGER.info("l2Auth"+l2Auth);
- 
 
 98 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
97 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
 99 
		LOGGER.info("l3Auth"+l3Auth);
98 
		if (l1Auth == 0) {
 100 
		if (l1Auth == 0) {
99 
			if (l2Auth == 0) {
 101 
			if (l2Auth == 0) {
100 
				this.setAssignment(ticket, ticketAssigned);
 102 
				this.setAssignment(ticket, ticketAssigned);
101 
			} else {
 103 
			} else {
102 
				ticketAssigned.setAssineeId(l2Auth);
 104 
				ticketAssigned.setAssineeId(l2Auth);
Line 146... Line 148...
146 
			if (regions.size() == 0) {
 148 
			if (regions.size() == 0) {
147 
				regions = partnerRegionRepository.selectByfofoId(0);
 149 
				regions = partnerRegionRepository.selectByfofoId(0);
148 
				LOGGER.info("regions=" + regions);
 150 
				LOGGER.info("regions=" + regions);
149 
			}
 151 
			}
150 
			for (PartnerRegion region : regions) {
 152 
			for (PartnerRegion region : regions) {
- 
 
 153 
				LOGGER.info(categoryId+":"+escalationType+":"+region.getRegionId());
151 
				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
 154 
				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
152 
						region.getRegionId());
 155 
						region.getRegionId());
153 
				LOGGER.info("positions:-" + positions);
 156 
				LOGGER.info("positions:-" + positions);
154 
				if (positions.size() > 0) {
 157 
				if (positions.size() > 0) {
155 
					break;
 158 
					break;
156 
				}
 159 
				}
157 
 
 160 
 
158 
			}
 161 
			}
159 
			if (positions.size() == 0) {
 162 
			if (positions.size() == 0) {
- 
 
 163 
				if (escalationType == EscalationType.L1) {
- 
 
 164 
					regions = partnerRegionRepository.selectByfofoId(0);
- 
 
 165 
					LOGGER.info("regions=" + regions);
- 
 
 166 
					for (PartnerRegion region : regions) {
- 
 
 167 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
- 
 
 168 
								escalationType, region.getRegionId());
- 
 
 169 
						LOGGER.info("positions:-" + positions);
- 
 
 170 
						if (positions.size() > 0) {
160 
				return 0;
 171 
							break;
- 
 
 172 
						}
- 
 
 173 
					}
- 
 
 174 
				} else {
- 
 
 175 
					regions = partnerRegionRepository.selectByfofoId(0);
- 
 
 176 
					LOGGER.info("regions=" + regions);
- 
 
 177 
					for (PartnerRegion region : regions) {
- 
 
 178 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
- 
 
 179 
								escalationType, region.getRegionId());
- 
 
 180 
						LOGGER.info("positions:-" + positions);
- 
 
 181 
						if (positions.size() > 0) {
- 
 
 182 
							break;
- 
 
 183 
						}
- 
 
 184 
					}
- 
 
 185 
				}
161 
			}
 186 
			}
- 
 
 187
- 
 
 188 
		}
- 
 
 189 
		if(positions.size()==0)
- 
 
 190 
		{
- 
 
 191 
			return 0;
162 
		}
 192 
		}
- 
 
 193 
		LOGGER.info(positions.get(0).getAuthUserId());
163 
		return positions.get(0).getAuthUserId();
 194 
		return positions.get(0).getAuthUserId();
164 
		/*
 195 
		/*
165 
		 * if(ActivityType.escalationTypes.contains(escalationType)) {
 196 
		 * if(ActivityType.escalationTypes.contains(escalationType)) {
166 
		 * //escalationMatrix } else { throw new
 197 
		 * //escalationMatrix } else { throw new
167 
		 * ProfitMandiBusinessException("SubCategory", subcategoryId,
 198 
		 * ProfitMandiBusinessException("SubCategory", subcategoryId,
Line 185... Line 216...
185 
	}
 216 
	}
186 
 
 217 
 
187 
	@Override
 218 
	@Override
188 
	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
 219 
	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
189 
 
 220 
 
190 
		for (Integer fofoId : fofoIds) {
 221 
		for (int fofoId : fofoIds) {
191 
			PartnerRegion partnerRegion = partnerRegionRepository.selectByRegionIdAndFofoId(regionId, fofoId);
 - 
 
192 
			if (partnerRegion == null) {
 - 
 
193 
				partnerRegion = new PartnerRegion();
 222 
			PartnerRegion partnerRegion = new PartnerRegion();
194 
				partnerRegion.setFofoId(fofoId);
 223 
			partnerRegion.setFofoId(fofoId);
195 
				partnerRegion.setRegionId(regionId);
 224 
			partnerRegion.setRegionId(regionId);
196 
				partnerRegionRepository.persist(partnerRegion);
 225 
			partnerRegionRepository.persist(partnerRegion);
197 
			} else {
 - 
 
198 
				continue;
 - 
 
199 
			}
 - 
 
200 
		}
 226 
		}
201 
	}
 227 
	}
202 
 
 228 
 
203 
	@Override
 229 
	@Override
204 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
 230 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
Line 259... Line 285...
259 
		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());
 285 
		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());
260 
		for (Position position : positions) {
 286 
		for (Position position : positions) {
261 
			if (position.getEscalationType().equals(EscalationType.L1)) {
 287 
			if (position.getEscalationType().equals(EscalationType.L1)) {
262 
				ticketAssigned.setAssineeId(position.getAuthUserId());
 288 
				ticketAssigned.setAssineeId(position.getAuthUserId());
263 
				ticket.setL1AuthUser(position.getAuthUserId());
 289 
				ticket.setL1AuthUser(position.getAuthUserId());
264 
			} else if(position.getEscalationType().equals(EscalationType.L2)) {
 290 
			} else if (position.getEscalationType().equals(EscalationType.L2)) {
265 
				ticket.setL2AuthUser(position.getAuthUserId());
 291 
				ticket.setL2AuthUser(position.getAuthUserId());
266 
			}
 292 
			}
267 
		}
 293 
		}
268 
		return ticket;
 294 
		return ticket;
269 
	}
 295 
	}
Line 346... Line 372...
346 
				}
 372 
				}
347 
			}
 373 
			}
348 
		}
 374 
		}
349 
		return authUserListMap;
 375 
		return authUserListMap;
350 
	}
 376 
	}
- 
 
 377 
 
351 
	@Override
 378 
	@Override
352 
	public void updateTicket(int categoryId,int subCategoryId,Ticket ticket) throws ProfitMandiBusinessException
 379 
	public void updateTicket(int categoryId, int subCategoryId, Ticket ticket) throws ProfitMandiBusinessException {
353 
	{
 - 
 
354 
		TicketAssigned ticketAssigned=new TicketAssigned();
 380 
		TicketAssigned ticketAssigned = new TicketAssigned();
355 
		ticket.setSubCategoryId(subCategoryId);
 381 
		ticket.setSubCategoryId(subCategoryId);
356 
		ticket.setUpdateTimestamp(LocalDateTime.now());
 382 
		ticket.setUpdateTimestamp(LocalDateTime.now());
357 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
 383 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
358 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
 384 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
359 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
 385 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
Line 387... Line 413...
387 
		} catch (Exception e) {
 413 
		} catch (Exception e) {
388 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
 414 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
389 
					"Could not send ticket assignment mail");
 415 
					"Could not send ticket assignment mail");
390 
		}
 416 
		}
391 
	}
 417 
	}
392
418 
 
393 
}
 419 
}