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     * Batch method to get BM/ASM/RBM auth user IDs for all fofoIds at once.
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     * Batch method to get BM/ASM/RBM auth user IDs for all fofoIds at once.
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     * Returns Map<fofoId, Map<role, authUserId>> where role is "BM", "ASM", or "RBM".
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     * Returns Map<fofoId, Map<role, authUserId>> where role is "BM", "ASM", or "RBM".
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     */
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     */
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    Map<Integer, Map<String, Integer>> getBmAsmRbmAuthUserIdsByFofoIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException;
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    Map<Integer, Map<String, Integer>> getBmAsmRbmAuthUserIdsByFofoIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException;
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    /**
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     * Batch equivalent of {@link #getAuthUserIdWithoutTicketAssignee}. Returns Map&lt;fofoId, authUserId&gt; for a
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     * single (categoryId, escalationType). Missing fofoIds map to 0.
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     */
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    Map<Integer, Integer> getAuthUserIdsWithoutTicketAssigneeByFofoIds(int categoryId, EscalationType escalationType, Set<Integer> fofoIds) throws ProfitMandiBusinessException;
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    Map<Integer, Boolean> getUnreadStatusForTickets(List<Ticket> tickets, int userId, TicketReadStatus.UserType userType);
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    Map<Integer, Boolean> getUnreadStatusForTickets(List<Ticket> tickets, int userId, TicketReadStatus.UserType userType);
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    void markTicketAsRead(int ticketId, int userId, TicketReadStatus.UserType userType);
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    void markTicketAsRead(int ticketId, int userId, TicketReadStatus.UserType userType);
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    Map<Integer, Activity> getLastActivitiesForTickets(List<Integer> ticketIds);
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    Map<Integer, Activity> getLastActivitiesForTickets(List<Integer> ticketIds);