| Line 5... |
Line 5... |
| 5 |
import com.spice.profitmandi.dao.entity.auth.AuthUser;
|
5 |
import com.spice.profitmandi.dao.entity.auth.AuthUser;
|
| 6 |
import com.spice.profitmandi.dao.entity.cs.*;
|
6 |
import com.spice.profitmandi.dao.entity.cs.*;
|
| 7 |
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
|
7 |
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
|
| 8 |
import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;
|
8 |
import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;
|
| 9 |
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
|
9 |
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
|
| 10 |
import com.spice.profitmandi.dao.model.ActivityMediaModel;
|
10 |
import com.spice.profitmandi.dao.model.*;
|
| 11 |
import com.spice.profitmandi.dao.model.FofoAbmReportingModel;
|
- |
|
| 12 |
import com.spice.profitmandi.dao.model.FofoRBMReportingModel;
|
- |
|
| 13 |
import com.spice.profitmandi.dao.model.FofoReportingModel;
|
- |
|
| 14 |
import org.springframework.cache.annotation.Cacheable;
|
11 |
import org.springframework.cache.annotation.Cacheable;
|
| 15 |
import org.springframework.stereotype.Service;
|
12 |
import org.springframework.stereotype.Service;
|
| 16 |
|
13 |
|
| 17 |
import java.util.List;
|
14 |
import java.util.List;
|
| 18 |
import java.util.Map;
|
15 |
import java.util.Map;
|
| Line 87... |
Line 84... |
| 87 |
|
84 |
|
| 88 |
Map<Integer, List<Integer>> getL2L1Mapping() throws ProfitMandiBusinessException;
|
85 |
Map<Integer, List<Integer>> getL2L1Mapping() throws ProfitMandiBusinessException;
|
| 89 |
|
86 |
|
| 90 |
int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException;
|
87 |
int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException;
|
| 91 |
|
88 |
|
| - |
|
89 |
/**
|
| - |
|
90 |
* Gets auth user ID with fallback to next escalation level if not found.
|
| - |
|
91 |
* Returns both the user ID and the actual escalation level that was used.
|
| - |
|
92 |
*/
|
| - |
|
93 |
EscalationAssignmentResult getAuthUserWithFallback(int categoryId, EscalationType targetEscalation, int fofoId) throws ProfitMandiBusinessException;
|
| - |
|
94 |
|
| 92 |
List<AuthUser> getAuthUserIds(int categoryId, List<EscalationType> escalationType);
|
95 |
List<AuthUser> getAuthUserIds(int categoryId, List<EscalationType> escalationType);
|
| 93 |
|
96 |
|
| 94 |
List<AuthUser> getAuthUserByCategoryId(int categoryId);
|
97 |
List<AuthUser> getAuthUserByCategoryId(int categoryId);
|
| 95 |
|
98 |
|
| 96 |
void assignTicket(Ticket ticket,int currentUserId) throws ProfitMandiBusinessException;
|
99 |
void assignTicket(Ticket ticket,int currentUserId) throws ProfitMandiBusinessException;
|