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    void createTicket(int fofoId, int categoryId, int subcategoryId, String message) throws ProfitMandiBusinessException;
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    void createTicket(int fofoId, int categoryId, int subcategoryId, String message) throws ProfitMandiBusinessException;
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    void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException;
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    void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException;
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    void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, EscalationType targetEscalation) throws ProfitMandiBusinessException;
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    void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException;
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    void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException;
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    void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording, EscalationType targetEscalation) throws ProfitMandiBusinessException;
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    TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording);
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    TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording);
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    void addMediaActivity(Ticket ticket, TicketActivityMedia activity);
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    void addMediaActivity(Ticket ticket, TicketActivityMedia activity);
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    void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException;
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    void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException;