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    void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException;
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    void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException;
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    void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException;
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    void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException;
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    TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording);
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    void addMediaActivity(Ticket ticket, TicketActivityMedia activity);
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    void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException;
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    void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException;
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    void addPartnerToRegion(int regionId, List<Integer> fofoIds);
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    void addPartnerToRegion(int regionId, List<Integer> fofoIds);
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    Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Integer> subCategoryIds);
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    Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Integer> subCategoryIds);
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    Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> position);
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    Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> position);
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    Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets);
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    Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets);
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    void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType, ActivityMediaModel recording) throws ProfitMandiBusinessException;
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    void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException;
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    void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException;
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    Map<String, Set<String>> getAuthUserPartnerEmailMapping();
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    Map<String, Set<String>> getAuthUserPartnerEmailMapping();
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    Map<String, Set<Integer>> getAuthUserPartnerIdMapping();
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    Map<String, Set<Integer>> getAuthUserPartnerIdMapping();