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	public Map<Integer, List<Integer>> getL2L1Mapping();
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	public Map<Integer, List<Integer>> getL2L1Mapping();
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	int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId);
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	int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId);
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	List<AuthUser> getAuthUserIds(int categoryId, EscalationType escalationType);
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	void assignTicket(Ticket ticket) throws ProfitMandiBusinessException;
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	void assignTicket(Ticket ticket) throws ProfitMandiBusinessException;
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	Map<Integer, List<AuthUser>> getAssignedAuthList(List<Ticket> tickets);
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	Map<Integer, List<AuthUser>> getAssignedAuthList(List<Ticket> tickets);
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	public Map<EscalationType, AuthUser> getAuthUserAndEsclationByPartnerId(int fofoId);
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	public Map<EscalationType, AuthUser> getAuthUserAndEsclationByPartnerId(int fofoId);