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| 14 |
ESCALATED_FINAL("Final Escalation"),
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14 |
ESCALATED_FINAL("Final Escalation"),
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COMMUNICATION_IN("Communication by Partner"),
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COMMUNICATION_IN("Communication by Partner"),
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COMMUNICATION_OUT("Communication to Partner"),
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COMMUNICATION_OUT("Communication to Partner"),
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COMMUNICATION_INTERNAL("Internal Update"),
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COMMUNICATION_INTERNAL("Internal Update"),
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RESOLVED("Resolved"),
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RESOLVED("Resolved"),
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RESOLVED_ACCEPTED("Resolved Accepted"),
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RESOLVED_ACCEPTED("Resolution Accepted"),
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RESOLVED_REJECTED("Resolved Rejected");
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RESOLVED_REJECTED("Resolution rejected reopened");
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public static final List<ActivityType> escalationTypes = Arrays.asList(OPENED, ESCALATED_L2, ESCALATED_L3, ESCALATED_FINAL);
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public static final List<ActivityType> escalationTypes = Arrays.asList(OPENED, ESCALATED_L2, ESCALATED_L3, ESCALATED_FINAL);
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public static final List<ActivityType> l1ActitvityTypes = Arrays.asList(COMMUNICATION_OUT, RESOLVED, COMMUNICATION_INTERNAL);
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public static final List<ActivityType> l1ActitvityTypes = Arrays.asList(COMMUNICATION_OUT, RESOLVED, COMMUNICATION_INTERNAL);
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public static final List<ActivityType> l2ActitvityTypes = Arrays.asList(ESCALATED_L2, RESOLVED, COMMUNICATION_INTERNAL, COMMUNICATION_OUT, RESOLVED);
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public static final List<ActivityType> l2ActitvityTypes = Arrays.asList(ESCALATED_L2, RESOLVED, COMMUNICATION_INTERNAL, COMMUNICATION_OUT, RESOLVED);
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public static final List<ActivityType> l3ActitvityTypes = Arrays.asList(ESCALATED_L2, ESCALATED_L3, RESOLVED, COMMUNICATION_INTERNAL, COMMUNICATION_OUT, RESOLVED);
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24 |
public static final List<ActivityType> l3ActitvityTypes = Arrays.asList(ESCALATED_L2, ESCALATED_L3, RESOLVED, COMMUNICATION_INTERNAL, COMMUNICATION_OUT, RESOLVED);
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25 |
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