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package com.spice.profitmandi.dao.entity.cs;
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package com.spice.profitmandi.dao.entity.cs;
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import java.time.LocalDateTime;
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import java.time.LocalDateTime;
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import java.time.format.DateTimeFormatter;
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import javax.persistence.Column;
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import javax.persistence.Column;
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import javax.persistence.Entity;
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import javax.persistence.Entity;
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import javax.persistence.EnumType;
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import javax.persistence.EnumType;
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import javax.persistence.Enumerated;
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import javax.persistence.Enumerated;
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import javax.persistence.GeneratedValue;
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import javax.persistence.GenerationType;
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import javax.persistence.Id;
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import javax.persistence.Id;
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import javax.persistence.Table;
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import javax.persistence.Table;
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import com.spice.profitmandi.dao.entity.fofo.ActivityType;
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import com.spice.profitmandi.dao.entity.fofo.ActivityType;
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	public static final int L3EscalationDays = 10;
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	public static final int L3EscalationDays = 10;
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	public static final int FinalEscalationDays = 15;
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	public static final int FinalEscalationDays = 15;
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	@Id
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	@Id
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	@Column
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	@Column
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	@GeneratedValue(strategy=GenerationType.IDENTITY)
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	private int id;
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	private int id;
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	@Column(name="fofo_id")
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	@Column(name="fofo_id")
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	private int fofoId;
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	private int fofoId;
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	public static int getFinalescalationdays() {
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	public static int getFinalescalationdays() {
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		return FinalEscalationDays;
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		return FinalEscalationDays;
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	}
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	}
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	public String getFormattedCreateTimestamp(){
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		if(createTimestamp == null){
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			return null;
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		}
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		DateTimeFormatter formatter = DateTimeFormatter.ofPattern("dd-MM-yyyy HH:mm");
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		return createTimestamp.format(formatter);
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    }
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	public String getFormattedCloseTimestamp(){
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		if(closeTimestamp == null){
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			return null;
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		}
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		DateTimeFormatter formatter = DateTimeFormatter.ofPattern("dd-MM-yyyy HH:mm");
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		return closeTimestamp.format(formatter);
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    }
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	@Override
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	@Override
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	public String toString() {
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	public String toString() {
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		return "Ticket [id=" + id + ", fofoId=" + fofoId + ", assigneeId=" + assigneeId + ", subCategoryId="
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		return "Ticket [id=" + id + ", fofoId=" + fofoId + ", assigneeId=" + assigneeId + ", subCategoryId="
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				+ subCategoryId + ", createTimestamp=" + createTimestamp + ", updateTimestamp=" + updateTimestamp
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				+ subCategoryId + ", createTimestamp=" + createTimestamp + ", updateTimestamp=" + updateTimestamp
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				+ ", closeTimestamp=" + closeTimestamp + ", happyCode=" + happyCode + ", lastActivity=" + lastActivity
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				+ ", closeTimestamp=" + closeTimestamp + ", happyCode=" + happyCode + ", lastActivity=" + lastActivity