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	public void escalateTicket() throws ProfitMandiBusinessException
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	public void escalateTicket() throws ProfitMandiBusinessException
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	{
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	{
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		log.info("escalate ticket");
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		log.info("escalate ticket");
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		scheduledTasks.escalateTicket();
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		scheduledTasks.escalateTicket();
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	}
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	}
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	@Scheduled(cron="0 30 10 * * *")
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	@Scheduled(cron="0 0 11 * * *")
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	public void alertTicketToUser() throws Exception
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	public void alertTicketToUser() throws Exception
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	{
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	{
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		log.info("alert for ticket");
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		log.info("alert for ticket");
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		scheduledTasks.alertforTicket();
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		scheduledTasks.alertforTicket();
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	}
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	}