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Rev 35612 Rev 35613
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     * Tickets resolved on behalf of Gaurav CRM (gaurav.sharma@smartdukaan.com)
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     * Tickets resolved on behalf of Gaurav CRM (gaurav.sharma@smartdukaan.com)
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     *
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     *
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     * @param dryRun if true, only logs what would be done without making changes
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     * @param dryRun if true, only logs what would be done without making changes
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     * @return summary of the operation
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     * @return summary of the operation
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     */
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     */
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    @Transactional(propagation = Propagation.REQUIRES_NEW)
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    public String resolveOldEscalationTickets(boolean dryRun) throws Exception {
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    public String resolveOldEscalationTickets(boolean dryRun) throws Exception {
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        StringBuilder result = new StringBuilder();
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        StringBuilder result = new StringBuilder();
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        result.append(dryRun ? "=== DRY RUN MODE ===\n" : "=== EXECUTING ===\n");
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        result.append(dryRun ? "=== DRY RUN MODE ===\n" : "=== EXECUTING ===\n");
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        LOGGER.info("Starting resolveOldEscalationTickets migration (dryRun={})...", dryRun);
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        LOGGER.info("Starting resolveOldEscalationTickets migration (dryRun={})...", dryRun);
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