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Rev 4030 Rev 5417
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				</Level>
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				</Level>
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			</Hierarchy>
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			</Hierarchy>
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		</Dimension>
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		</Dimension>
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		<Dimension type="StandardDimension" name="Agent">
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		<Dimension type="StandardDimension" name="Agent">
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			<Hierarchy name="Agent" hasAll="true" allMemberName="All">
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			<Hierarchy name="Agent" hasAll="true" allMemberName="All">
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				<Level name="Year" column="name" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				<Level name="Agent" table="crm" column="name" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				</Level>
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				</Level>
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			</Hierarchy>
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			</Hierarchy>
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		</Dimension>
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		</Dimension>
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		<Dimension type="StandardDimension" name="Status">
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		<Dimension type="StandardDimension" name="Status">
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			<Hierarchy name="Status" hasAll="true" allMemberName="All">
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			<Hierarchy name="Status" hasAll="true" allMemberName="All">
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				<Level name="State" column="status" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				<Level name="State" table="crm" column="status" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				</Level>
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				</Level>
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			</Hierarchy>
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			</Hierarchy>
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		</Dimension>
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		</Dimension>
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		<Dimension type="StandardDimension" name="Category">
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		<Dimension type="StandardDimension" name="Category">
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			<Hierarchy name="Category" hasAll="true" allMemberName="All" primaryKey="id">
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			<Hierarchy name="Category" hasAll="true" allMemberName="All">
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				<Level name="ParentCategory" column="category" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				<Level name="Category" table="crm" column="category" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				</Level>
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				</Level>
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			</Hierarchy>
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			</Hierarchy>
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		</Dimension>
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		</Dimension>
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		<Dimension type="StandardDimension" name="Priorirty">
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		<Dimension type="StandardDimension" name="Priorirty">
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			<Hierarchy name="Priority" hasAll="true" allMemberName="All">
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			<Hierarchy name="Priority" hasAll="true" allMemberName="All">
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				<Level name="Priority" column="priority" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				<Level name="Priority" table="crm" column="priority" type="String" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				</Level>
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				</Level>
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			</Hierarchy>
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			</Hierarchy>
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		</Dimension>
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		</Dimension>
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		<Dimension type="StandardDimension" name="Ticket">
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		<Dimension type="StandardDimension" name="Ticket">
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			<Hierarchy name="Ticket" hasAll="true" allMemberName="All">
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			<Hierarchy name="Ticket" hasAll="true" allMemberName="All">
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				<Level name="Ticket" column="ticketId" type="Integer" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				<Level name="Ticket" table="crm" column="ticketId" type="Integer" uniqueMembers="true" levelType="Regular" hideMemberIf="Never">
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				</Level>
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				</Level>
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			</Hierarchy>
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			</Hierarchy>
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		</Dimension>
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		</Dimension>
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		<Measure name="Response Hours" column="response_hours" datatype="Integer" aggregator="avg" visible="true">
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		<Measure name="Response Hours" column="response_hours" datatype="Integer" aggregator="avg" visible="true">
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		</Measure>
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		</Measure>