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Rev 5170 Rev 5407
Line 151... Line 151...
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                if(communicationType == 2) {
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                if(communicationType == 2) {
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                    in.shop2020.model.v1.order.TransactionService.Client transactionClient =
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                    in.shop2020.model.v1.order.TransactionService.Client transactionClient =
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                        (new TransactionClient()).getClient();
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                        (new TransactionClient()).getClient();
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                    transactionClient.markOrderCancellationRequestReceived(orderId);
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                    transactionClient.markOrderCancellationRequestReceived(orderId);
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                }
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                }
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                // We need to have tickets for all data communication!
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                log.info("Creating ticket!");
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                Client crmServiceClient = new CRMClient().getClient();
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                Ticket ticket = new Ticket();
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                ticket.setAirwayBillNo(awb);
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                ticket.setProductName(product);
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                ticket.setCategory(ticketCategory);
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                ticket.setDescription("From: " + email + "\n\nSubject: " + subject + "\n\nBody: " + message);
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                if(communicationType == 2) {
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                    ticket.setAssigneeId(DEF_ASSIGNEE_FOR_ORDER_CANCEL);
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                }
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                if (orderId != -1) {
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                    ticket.setOrderId(orderId);
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                }
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                ticket.setCreatorId(ADMIN_AGENT_ID);
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                ticket.setPriority(TicketPriority.MEDIUM);
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                ticket.setStatus(TicketStatus.OPEN);
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                log.info("Creating activity!");
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                Activity activity = new Activity();
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                activity.setCreatorId(ADMIN_AGENT_ID);
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                activity.setDescription("Ticket created");
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                activity.setTicketCategory(ticket.getCategory());
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                activity.setTicketDescription(ticket.getDescription());
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                activity.setTicketPriority(ticket.getPriority());
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                activity.setTicketStatus(ticket.getStatus());
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                activity.setType(ActivityType.RECEIVED_EMAIL_FROM_CUSTOMER);
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                if (isUserLoggedIn) {
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                    activity.setCustomerId(userId);
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                    ticket.setCustomerId(userId);
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                } else {
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                    User user = userClient.getUserByEmail(email);
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                    if (user != null && user.getUserId() != -1) {
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                        log.info("Found registered user for: " + email);
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                        ticket.setCustomerId(user.getUserId());
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                        activity.setCustomerId(user.getUserId());
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                    } else {
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                        log.info("Setting customer email id to: " + email);
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                        ticket.setCustomerEmailId(email);
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                    }
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                }
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                crmServiceClient.insertTicket(ticket, activity);
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            }
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            }
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        } catch (NumberFormatException e) {
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        } catch (NumberFormatException e) {
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            log.error("Unable to get communication type or order id: ", e);
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            log.error("Unable to get communication type or order id: ", e);
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        } catch (TTransportException e) {
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        } catch (TTransportException e) {
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            log.error("Unable to initialize client: ", e);
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            log.error("Unable to initialize client: ", e);
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        } catch (UserCommunicationException e) {
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        } catch (UserCommunicationException e) {
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            log.error("Unable to get communication type or order id: ", e);
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            log.error("Unable to get communication type or order id: ", e);
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        } catch (TException e) {
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        } catch (TException e) {
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            log.error("Thrift exception: ", e);
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            log.error("Thrift exception: ", e);
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        } catch (UserContextException e) {
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            log.error("Thrift exception: ", e);
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        } catch (TransactionServiceException e) {
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        } catch (TransactionServiceException e) {
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            log.error("Unable to mark cancellation request recieved", e);
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            log.error("Unable to mark cancellation request recieved", e);
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        }
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        }
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        return "success";
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        return "success";
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    }
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    }