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Rev 4681 Rev 4793
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struct Agent {
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struct Agent {
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    1:i64 id,
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    1:i64 id,
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    2:string name,
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    2:string name,
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    3:string emailId,
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    3:string emailId,
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    4:optional i64 managerId,
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    4:optional i64 managerId,
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    5:string password
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    5:string password,
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    6:bool is_active;
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}
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}
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struct Ticket {
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struct Ticket {
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    1:i64 id,
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    1:i64 id,
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    2:optional i64 customerId,
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    2:optional i64 customerId,
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    // Methods to read/write tickets from/in database
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:SearchFilter searchFilter);
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    list<Ticket> getTickets(1:SearchFilter searchFilter);
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    list<Ticket> getUnassignedTickets();
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    list<Ticket> getUnassignedTickets();
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    void updateTicket(1:Ticket ticket, 2:Activity activity);
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    void updateTicket(1:Ticket ticket, 2:Activity activity);
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    i64 insertTicket(1:Ticket ticket, 2:Activity activity);
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    i64 insertTicket(1:Ticket ticket, 2:Activity activity);
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    void unassignAgentTickets(1:i32 assigneeId);
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    // Methods to read/write activities from/in database
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    // Methods to read/write activities from/in database
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    list<Activity> getActivities(1:SearchFilter searchFilter);
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    list<Activity> getActivities(1:SearchFilter searchFilter);
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    i64 insertActivity(1:Activity activity);
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    i64 insertActivity(1:Activity activity);
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    void markAsRead(1:i64 activityId, 2:i64 agentId);
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    void markAsRead(1:i64 activityId, 2:i64 agentId);
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    list<string> getPermissionsForRoleName(1:string roleName);
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    list<string> getPermissionsForRoleName(1:string roleName);
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    // Misc methods
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    // Misc methods
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    i64 getLastEmailProcessedTimestamp();
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    i64 getLastEmailProcessedTimestamp();
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    void updateLastEmailProcessedTimestamp(1:i64 timestamp);
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    void updateLastEmailProcessedTimestamp(1:i64 timestamp);
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    // Method to change active/inactive status of Agent
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    void changeAgentStatus(1:bool status, 2:string emailId);
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    //Method to add a new CRM Agent
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    void insertAgent(1:Agent agent, 2:list<string> role);
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}
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}