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   13:optional string productName,
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   13:optional string productName,
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   // used for un-registered users
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   // used for un-registered users
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   14:optional string customerMobileNumber,
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   14:optional string customerMobileNumber,
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   15:optional string customerEmailId,
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   15:optional string customerEmailId,
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   16:optional string customerName,
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   16:optional string customerName
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   // knitted/enriched object
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   17:optional Agent assignee,
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   18:optional Agent creator
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}
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}
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struct Activity {
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struct Activity {
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    1:i64 id,
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    1:i64 id,
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    2:optional string description,
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    2:optional string description,
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   13:optional string ticketDescription,
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   13:optional string ticketDescription,
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   // Activities created as part of mails received from customers
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   // Activities created as part of mails received from customers
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   // have to be explicitly marked as read by agents in CRM.
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   // have to be explicitly marked as read by agents in CRM.
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   // This flag is set over such activities when any agent marks it as read!
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   // This flag is set over such activities when any agent marks it as read!
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   14:optional bool isRead
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   14:optional bool isRead,
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   // used for un-registered users
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   // used for un-registered users
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   15:optional string customerMobileNumber,
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   15:optional string customerMobileNumber,
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   16:optional string customerEmailId,
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   16:optional string customerEmailId,
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   17:optional string customerName,
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   17:optional string customerName,
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   // knitted types for enriched objects
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   18:optional Agent creator,
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   19:optional Agent ticketAssignee
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}
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}
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struct SearchFilter {
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struct SearchFilter {
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    1:optional i64 ticketId,
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    1:optional i64 ticketId,
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    2:optional i64 activityId,
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    2:optional i64 activityId,
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    8:optional i64 endTimestamp,
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    8:optional i64 endTimestamp,
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    9:optional bool isActivityRead,
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    9:optional bool isActivityRead,
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   10:optional string agentEmailId,
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   10:optional string agentEmailId,
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   11:optional string customerEmailId,
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   11:optional string customerEmailId,
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   12:optional string customerMobileNumber,
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   12:optional string customerMobileNumber,
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   13:optional TicketStatus ticketStatus,
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   13:optional list<TicketStatus> ticketStatuses,
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   14:optional TicketCategory ticketCategory,
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   14:optional TicketCategory ticketCategory,
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   15:optional TicketPriority ticketPriority
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   15:optional TicketPriority ticketPriority,
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   16:optional ActivityType activityType
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}
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}
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service CRMService extends GenericService.GenericService{
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service CRMService extends GenericService.GenericService{
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    // Methods to read/write tickets from/in database
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:SearchFilter searchFilter);
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    list<Ticket> getTickets(1:SearchFilter searchFilter);