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Rev 3405 Rev 3499
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    DELIVERY_PROBLEM = 3,
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    DELIVERY_PROBLEM = 3,
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    PAYMENT_STATUS = 4,
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    PAYMENT_STATUS = 4,
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    ORDER_STATUS = 5,
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    ORDER_STATUS = 5,
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    PRODUCT_REQUEST = 6,
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    PRODUCT_REQUEST = 6,
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    PRODUCT_QUESTION = 7,
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    PRODUCT_QUESTION = 7,
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    OTHER = 8
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    OTHER = 8,
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    COD_VERIFICATION = 9
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}
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}
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enum ActivityType {
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enum ActivityType {
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    SEND_EMAIL_TO_CUSTOMER = 1,
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    SEND_EMAIL_TO_CUSTOMER = 1,
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    RECEIVED_EMAIL_FROM_CUSTOMER = 2,
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    RECEIVED_EMAIL_FROM_CUSTOMER = 2,
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    7:optional i64 startTimestamp,
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    7:optional i64 startTimestamp,
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    8:optional i64 endTimestamp,
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    8:optional i64 endTimestamp,
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    9:optional bool isActivityRead,
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    9:optional bool isActivityRead,
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   10:optional string agentEmailId,
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   10:optional string agentEmailId,
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   11:optional string customerEmailId,
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   11:optional string customerEmailId,
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   12:optional string customerMobileNumber
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   12:optional string customerMobileNumber,
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   13:optional TicketStatus ticketStatus,
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   14:optional TicketCategory ticketCategory,
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   15:optional TicketPriority ticketPriority
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}
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}
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service CRMService extends GenericService.GenericService{
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service CRMService extends GenericService.GenericService{
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    // Methods to read/write tickets from/in database
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:SearchFilter searchFilter);
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    list<Ticket> getTickets(1:SearchFilter searchFilter);
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    list<string> getPermissionsForRoleName(1:string roleName);
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    list<string> getPermissionsForRoleName(1:string roleName);
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    // Misc methods
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    // Misc methods
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    i64 getLastEmailProcessedTimestamp();
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    i64 getLastEmailProcessedTimestamp();
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    void updateLastEmailProcessedTimestamp(1:i64 timestamp);
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    void updateLastEmailProcessedTimestamp(1:i64 timestamp);
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    void processCODTxn(1:i64 transactionId);
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}
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}