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Rev 3374 Rev 3390
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    CALLED_CUSTOMER = 3,
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    CALLED_CUSTOMER = 3,
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    RECEIVED_CALL_FROM_CUSTOMER = 4,
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    RECEIVED_CALL_FROM_CUSTOMER = 4,
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    OTHER = 5
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    OTHER = 5
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}
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}
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struct Agent {
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    1:i64 id,
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    2:string name,
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    3:string emailId,
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 41 
    4:optional i64 managerId,
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    5:string password
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}
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37 
struct Ticket {
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struct Ticket {
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    1:i64 id,
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    1:i64 id,
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    2:optional i64 customerId, // used for registered users
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    2:optional i64 customerId,
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    3:optional string customerEmailId, // used for un-registered users
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41 
    4:i64 openDate,
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    3:i64 openDate,
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    5:optional i64 closeDate,
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    4:optional i64 closeDate,
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    6:optional string description,
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    5:optional string description,
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    7:TicketPriority priority,
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    6:TicketPriority priority,
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    8:TicketCategory category,
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    7:TicketCategory category,
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    9:TicketStatus status,
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    8:TicketStatus status,
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   10:optional i64 assigneeId,
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    9:optional i64 assigneeId,
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   11:i64 creatorId,
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   10:i64 creatorId,
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   12:optional i64 orderId,
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   11:optional i64 orderId,
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   13:optional string airwayBillNo,
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   12:optional string airwayBillNo,
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   14:optional string productName
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   13:optional string productName,
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   // used for un-registered users
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   14:optional string customerMobileNumber,
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   15:optional string customerEmailId,
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   16:optional string customerName,
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   // knitted/enriched object
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   17:optional Agent assignee,
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   18:optional Agent creator
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}
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}
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struct Activity {
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struct Activity {
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    1:i64 id,
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    1:i64 id,
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    2:optional string description,
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    2:optional string description,
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    4:ActivityType type,
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    4:ActivityType type,
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    5:optional i64 customerId, // used for registered users
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    5:optional i64 customerId, // used for registered users
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    6:optional string customerMobileNumber, // used for unregistered users
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    7:i64 creatorId,
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    6:i64 creatorId,
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63 
    // represents the numeric identifier for the emails sent to customers
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    // represents the numeric identifier for the emails sent to customers
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    // These are archived in helper..useremailarchive or helper..useremail
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    // These are archived in helper..useremailarchive or helper..useremail
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    8:optional i64 emailId,
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    7:optional i64 userEmailId,
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67 
    // ticket related fields to track changes on ticket fields
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    // ticket related fields to track changes on ticket fields
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    9:optional i64 ticketId,
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    8:optional i64 ticketId,
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   10:optional TicketPriority ticketPriority,
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    9:optional TicketPriority ticketPriority,
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   11:optional i64 ticketAssigneeId,
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   10:optional i64 ticketAssigneeId,
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   12:optional TicketStatus ticketStatus,
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   11:optional TicketStatus ticketStatus,
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   13:optional TicketCategory ticketCategory,
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   12:optional TicketCategory ticketCategory,
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   14:optional string ticketDescription
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   13:optional string ticketDescription,
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   // Activities created as part of mails received from customers
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   // have to be explicitly marked as read by agents in CRM.
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   // This flag is set over such activities when any agent marks it as read!
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   14:optional bool isRead
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   // used for un-registered users
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   15:optional string customerMobileNumber,
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   16:optional string customerEmailId,
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   17:optional string customerName,
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   // knitted types for enriched objects
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   18:optional Agent creator,
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   19:optional Agent ticketAssignee
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}
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}
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76 
struct Agent {
 105 
struct SearchFilter {
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    1:i64 id,
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    1:optional i64 ticketId,
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    2:string name,
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    2:optional i64 activityId,
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    3:optional list<i64> ticketAssigneeIds,
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    4:optional list<i64> activityCreatorIds,
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    3:string emailId,
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    5:optional i64 agentId,
80 
    4:optional i64 managerId,
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    6:optional i64 customerId,
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    7:optional i64 startTimestamp,
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    8:optional i64 endTimestamp,
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    9:optional bool isActivityRead,
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   10:optional string agentEmailId,
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    5:string password
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   11:optional string customerEmailId,
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   12:optional string customerMobileNumber
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}
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}
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84 
service CRMService extends GenericService.GenericService{
 120 
service CRMService extends GenericService.GenericService{
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    // Methods to read/write tickets from/in database
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:i64 customerId);
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    list<Ticket> getTickets(1:SearchFilter searchFilter);
87 
    list<Ticket> getAssignedTickets(1:i64 agentId);
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    list<Ticket> getUnassignedTickets();
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    list<Ticket> getUnassignedTickets();
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    // Retrieves all tickets assigned to an agent or its reportee.
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90 
    list<Ticket> getAllTickets(1:i64 agentId);
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    Ticket getTicket(1:i64 ticketId);
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    void updateTicket(1:Ticket ticket, 2:Activity activity);
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    void updateTicket(1:Ticket ticket, 2:Activity activity);
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    i64 insertTicket(1:Ticket ticket, 2:Activity activity);
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    i64 insertTicket(1:Ticket ticket, 2:Activity activity);
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95 
    // Methods to read/write activities from/in database
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    // Methods to read/write activities from/in database
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    list<Activity> getActivities(1:i64 customerId);
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    list<Activity> getActivities(1:SearchFilter searchFilter);
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    list<Activity> getActivitiesByCreator(1:i64 creatorId);
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    list<Activity> getActivitiesForTicket(1:i64 ticketId);
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    Activity getActivity(1:i64 activityId);
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    Activity getLastActivity(1:i64 ticketId);
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    void insertActivity(1:Activity activity);
 129 
    void insertActivity(1:Activity activity);
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 130 
    void markAsRead(1:i64 activityId, 2:i64 agentId);
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 131 
 
103 
    // Methods to read agent information
 132 
    // Methods to read agent information
104 
    list<Agent> getAllAgents();
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105 
    Agent getAgent(1:i64 agentId);
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106 
    Agent getAgentByEmailId(1:string agentEmailId);
 133 
    list<Agent> getAgents(1:SearchFilter searchFilter);
107 
    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
 134 
    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
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109 
    // Methods to read roles and permissions information
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    // Methods to read roles and permissions information
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    list<string> getRoleNamesForAgent(1:string agentEmailId);
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    list<string> getRoleNamesForAgent(1:string agentEmailId);
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    list<string> getPermissionsForRoleName(1:string roleName);
 138 
    list<string> getPermissionsForRoleName(1:string roleName);