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Rev 3168 Rev 3206
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    2:optional string description,
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    2:optional string description,
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    4:ActivityType type,
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    4:ActivityType type,
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    5:i64 customerId,
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    5:i64 customerId,
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    6:i64 creatorId,
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    6:i64 creatorId,
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    7:optional i64 emailId,
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    // ticket related fields to track changes on ticket fields
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    // ticket related fields to track changes on ticket fields
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    7:optional i64 ticketId,
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    8:optional i64 ticketId,
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    8:optional TicketPriority ticketPriority,
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    9:optional TicketPriority ticketPriority,
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    9:optional i64 ticketAssigneeId,
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   10:optional i64 ticketAssigneeId,
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   10:optional TicketStatus ticketStatus,
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   11:optional TicketStatus ticketStatus,
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   11:optional TicketCategory ticketCategory,
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   12:optional TicketCategory ticketCategory,
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   12:optional string ticketDescription
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   13:optional string ticketDescription
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}
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}
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struct Agent {
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struct Agent {
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    1:i64 id,
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    1:i64 id,
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    2:string name,
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    2:string name,
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    list<Ticket> getAssignedTickets(1:i64 agentId);
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    list<Ticket> getAssignedTickets(1:i64 agentId);
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    list<Ticket> getUnassignedTickets();
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    list<Ticket> getUnassignedTickets();
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    // Retrieves all tickets assigned to an agent or its reportee.
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    // Retrieves all tickets assigned to an agent or its reportee.
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    list<Ticket> getAllTickets(1:i64 agentId);
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    list<Ticket> getAllTickets(1:i64 agentId);
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    Ticket getTicket(1:i64 ticketId);
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    Ticket getTicket(1:i64 ticketId);
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    void updateTicket(1:Ticket ticket);
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    void updateTicket(1:Ticket ticket, 2:Activity activity);
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    i64 insertTicket(1:Ticket ticket);
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    i64 insertTicket(1:Ticket ticket, 2:Activity activity);
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    // Methods to read/write activities from/in database
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    // Methods to read/write activities from/in database
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    list<Activity> getActivities(1:i64 customerId);
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    list<Activity> getActivities(1:i64 customerId);
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    list<Activity> getActivitiesForTicket(1:i64 ticketId);
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    list<Activity> getActivitiesForTicket(1:i64 ticketId);
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    Activity getActivity(1:i64 activityId);
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    Activity getActivity(1:i64 activityId);