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Rev 3137 Rev 3168
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struct Ticket {
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struct Ticket {
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    1:i64 id,
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    1:i64 id,
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    2:i64 customerId,
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    2:i64 customerId,
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    3:i64 openDate,
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    3:i64 openDate,
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    4:i64 closeDate,
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    4:optional i64 closeDate,
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    5:string description,
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    5:string description,
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    6:TicketPriority priority,
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    6:TicketPriority priority,
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    7:TicketCategory category,
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    7:TicketCategory category,
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    8:TicketStatus status,
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    8:TicketStatus status,
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    9:i64 assigneeId
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    9:optional i64 assigneeId
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    10:i64 creatorId,
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    10:i64 creatorId,
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    11:i64 orderId,
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    11:optional i64 orderId,
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    12:string airwayBillNo,
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    12:optional string airwayBillNo,
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    13:string productName
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    13:optional string productName
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}
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}
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struct Activity {
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struct Activity {
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    1:i64 id,
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    1:i64 id,
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    2:string description,
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    2:optional string description,
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    4:ActivityType type,
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    4:ActivityType type,
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    5:i64 customerId,
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    5:i64 customerId,
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    6:i64 creatorId,
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    6:i64 creatorId,
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    // ticket related fields to track changes on ticket fields
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    // ticket related fields to track changes on ticket fields
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    7:i64 ticketId,
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    7:optional i64 ticketId,
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    8:TicketPriority ticketPriority,
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    8:optional TicketPriority ticketPriority,
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    9:i64 ticketAssigneeId,
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    9:optional i64 ticketAssigneeId,
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   10:TicketStatus ticketStatus,
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   10:optional TicketStatus ticketStatus,
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   11:TicketCategory ticketCategory,
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   11:optional TicketCategory ticketCategory,
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   12:string ticketDescription
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   12:optional string ticketDescription
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}
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}
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struct Agent {
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struct Agent {
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    1:i64 id,
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    1:i64 id,
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    2:string name,
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    2:string name,
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    3:string emailId,
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    3:string emailId,
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    4:i64 managerId,
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    4:optional i64 managerId,
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    5:string password
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    5:string password
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}
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}
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service CRMService {
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service CRMService {
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    // Methods to read/write tickets from/in database
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    // Methods to read/write tickets from/in database