Subversion Repositories SmartDukaan

Rev

Rev 3087 | Rev 3137 | Go to most recent revision | Show entire file | Ignore whitespace | Details | Blame | Last modification | View Log | RSS feed

Rev 3087 Rev 3106
Line 11... Line 11...
11 
    OPEN = 0,
 11 
    OPEN = 0,
12 
    CLOSED = 1,
 12 
    CLOSED = 1,
13 
    REOPEN = 2
 13 
    REOPEN = 2
14 
}
 14 
}
15 
 
 15 
 
16 
enum ContactMedium {
 - 
 
17 
    PHONE = 0,
 - 
 
18 
    EMAIL = 1
 - 
 
19 
}
 - 
 
20 
 
 - 
 
21 
enum TicketCategory {
 16 
enum TicketCategory {
22 
    RETURN_FORM = 1,
 17 
    RETURN_FORM = 1,
23 
    ORDER_CANCELLATION = 2,
 18 
    ORDER_CANCELLATION = 2,
24 
    DELIVERY_PROBLEM = 3,
 19 
    DELIVERY_PROBLEM = 3,
25 
    PAYMENT_STATUS = 4,
 20 
    PAYMENT_STATUS = 4,
Line 27... Line 22...
27 
    PRODUCT_REQUEST = 6,
 22 
    PRODUCT_REQUEST = 6,
28 
    PRODUCT_QUESTION = 7,
 23 
    PRODUCT_QUESTION = 7,
29 
    OTHER = 8
 24 
    OTHER = 8
30 
}
 25 
}
31 
 
 26 
 
- 
 
 27 
enum ActivityType {
- 
 
 28 
    EMAIL_CUSTOMER = 1,
- 
 
 29 
    CALL_CUSTOMER = 2,
- 
 
 30 
    OTHER = 3
- 
 
 31 
}
- 
 
 32 
 
32 
struct Ticket {
 33 
struct Ticket {
33 
    1:i64 id,
 34 
    1:i64 id,
34 
    2:i64 customerId,
 35 
    2:i64 customerId,
35 
    3:i64 openDate,
 36 
    3:i64 openDate,
36 
    4:i64 closeDate,
 37 
    4:i64 closeDate,
37 
    5:string subject,
 38 
    5:string description,
- 
 
 39 
    6:TicketPriority priority,
- 
 
 40 
    7:TicketCategory category,
- 
 
 41 
    8:TicketStatus status,
38 
    6:i64 creatorId,
 42 
    9:i64 assigneeId
39 
    7:i64 receipientId,
 43 
    10:i64 creatorId,
40 
    8:i64 orderId,
 44 
    11:i64 orderId,
41 
    9:string airwayBillNo,
 45 
    12:string airwayBillNo,
42 
   10:string productName
 46 
    13:string productName
43 
}
 47 
}
44 
 
 48 
 
45 
struct Activity {
 49 
struct Activity {
46 
    1:i64 id,
 50 
    1:i64 id,
47 
    2:string description,
 51 
    2:string description,
48 
    3:i64 contactTimestamp,
 52 
    3:i64 creationTimestamp, // represents time at which this activity occurred
49 
    4:ContactMedium contactMedium,
 53 
    4:ActivityType type,
50 
    5:i64 customerId,
 54 
    5:i64 customerId,
51 
    6:i64 creatorId,
 55 
    6:i64 creatorId,
52 
    7:i64 contactingAgentId, // id of agent that contacted the customer!
 - 
 
53 
 
 56 
 
54 
    // ticket related fields
 57 
    // ticket related fields to track changes on ticket fields
55 
    8:i64 ticketId,
 58 
    7:i64 ticketId,
56 
    9:TicketPriority ticketPriority,
 59 
    8:TicketPriority ticketPriority,
57 
   10:i64 ticketAssigneeId,
 60 
    9:i64 ticketAssigneeId,
58 
   11:TicketStatus ticketStatus,
 61 
   10:TicketStatus ticketStatus,
59 
   12:TicketCategory ticketCategory
 62 
   11:TicketCategory ticketCategory,
- 
 
 63 
   12:string ticketDescription
60 
}
 64 
}
61 
 
 65 
 
62 
struct Agent {
 66 
struct Agent {
63 
    1:i64 id,
 67 
    1:i64 id,
64 
    2:string name,
 68 
    2:string name,
Line 89... Line 93...
89 
    Agent getAgentByEmailId(1:string agentEmailId);
 93 
    Agent getAgentByEmailId(1:string agentEmailId);
90 
    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
 94 
    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
91 
 
 95 
 
92 
    // Methods to read roles and permissions information
 96 
    // Methods to read roles and permissions information
93 
    list<string> getRoleNamesForAgent(1:string agentEmailId);
 97 
    list<string> getRoleNamesForAgent(1:string agentEmailId);
94 
    list<string> getPermissionsForRoleName(1:string roleName);
98 
    list<string> getPermissionsForRoleName(1:string roleName);
95 
}
 99 
}