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}
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}
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service CRMService {
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service CRMService {
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    // Methods to read/write tickets from/in database
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:i64 customerId);
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    list<Ticket> getTickets(1:i64 customerId);
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    list<Ticket> getAssignedTickets(1:i64 agentId);
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    list<Ticket> getOpenTickets();
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    Ticket getTicket(1:i64 ticketId);
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    Ticket getTicket(1:i64 ticketId);
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    void updateTicket(1:Ticket ticket);
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    void updateTicket(1:Ticket ticket);
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    i64 insertTicket(1:Ticket ticket);
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    i64 insertTicket(1:Ticket ticket);
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    // Methods to read/write activities from/in database
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    // Methods to read/write activities from/in database
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    Activity getActivity(1:i64 activityId);
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    Activity getActivity(1:i64 activityId);
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    Activity getLastActivity(1:i64 ticketId);
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    Activity getLastActivity(1:i64 ticketId);
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    void insertActivity(1:Activity activity);
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    void insertActivity(1:Activity activity);
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    // Methods to read agent information
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    // Methods to read agent information
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    list<Agent> getAllAgents();
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    Agent getAgent(1:i64 agentId);
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    Agent getAgent(1:i64 agentId);
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    Agent getAgentByEmailId(1:string agentEmailId);
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    Agent getAgentByEmailId(1:string agentEmailId);
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    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
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    // Methods to read roles and permissions information
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    list<string> getRoleNamesForAgent(1:string agentEmailId);
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    list<string> getPermissionsForRoleName(1:string roleName);
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}
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}