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                        $ticketId
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                        $ticketId
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                    </a>
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                    </a>
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                </td>
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                </td>
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                #if($ticket.getCustomerId() && $ticket.getCustomerId() != 0)
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                #if($ticket.getCustomerId() && $ticket.getCustomerId() != 0)
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                #set( $user = $action.getUser($ticket.getCustomerId()) )
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                #set( $user = $action.getUser($ticket.getCustomerId()) )
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                <td>
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                <td class="truncated-text">
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                    <a alt="Show Customer Details" title="Show Customer Details" href="/crm?email=$user.getEmail()">
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                    <a alt="Show Customer Details" title="Show Customer Details" href="/crm?email=$user.getEmail()">
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                        $user.getEmail()
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                        $user.getEmail()
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                    </a>
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                    </a>
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                </td>
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                </td>
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                #else
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                #else
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                    <td >$ticket.getCustomerEmailId()</td>
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                    <td class="truncated-text">$ticket.getCustomerEmailId()</td>
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                #end
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                #end
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                <td >$ticket.getCategory().name()</td>
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                <td class="truncated-text">$ticket.getCategory().name()</td>
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                <td title="$openDate"  class="truncated-text">$openDate</td>
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                <td title="$openDate"  class="truncated-text">$openDate</td>
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                <td title="$closeDate" class="truncated-text">$closeDate</td>
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                <td title="$closeDate" class="truncated-text">$closeDate</td>
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                <td class="truncated-text">
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                <td class="truncated-text">
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                    #if($ticket.isSetAssigneeId() && $ticket.getAssigneeId() != 0)
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                    #if($ticket.isSetAssigneeId() && $ticket.getAssigneeId() != 0)
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                        $action.getAgent($ticket.getAssigneeId()).getEmailId()
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                        $action.getAgent($ticket.getAssigneeId()).getEmailId()
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</div>
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</div>
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<div id="bottom-infopane">
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<div id="bottom-infopane">
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</div>
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</div>
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#end
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#end
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<script>
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<script>
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$(document).ready(function() {
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$(document).ready(truncateText(70));
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    $(".truncated-text").truncate({width: 50, addtitle: true});
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});
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</script>
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</script>
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