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Rev 4008 Rev 4020
Line 39... Line 39...
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                </tr>
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                </tr>
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            </tbody>
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            </tbody>
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        </table>
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        </table>
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    </form>
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    </form>
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</div>
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</div>
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<div id="escalation-div" class="hidden">
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    <form id="escalation-form">
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        <table >
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            <tr >
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                <td >
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                    #foreach($item in $action.getEscalationMatrix())
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                        #if($item.name().equals("ORDER_AND_PAYMENT_STATUS"))
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                            <input type="radio" name="escalate" value="$item.name()" checked />
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                        #else
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                            <input type="radio" name="escalate" value="$item.name()" />
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                        #end
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                        $item.name() ($item.getDescription()) <br />
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                    #end
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                </td>
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            </tr>
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            <tr >
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                <td >
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                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
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                </td>
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            </tr>
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            <tr >
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                <td >
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                    <input type="submit" value="Escalate"/>
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                </td>
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            </tr>
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        </table>
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    </form>
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</div>
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<div id="bottom-infopane-upper">
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<div id="bottom-infopane-upper">
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    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
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    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
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        <table>
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        <table>
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            <colgroup>
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            <colgroup>
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                <col width="200px"/>
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                <col width="200px"/>
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                <td ><label>Assignee:</label></td>
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                <td ><label>Assignee:</label></td>
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                #if($action.isAssigneeEditable())
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                #if($action.isAssigneeEditable())
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                    <td >
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                    <td >
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                    <select name="assigneeEmailId" class="width10">
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                    <select name="assigneeEmailId" class="width10">
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                        #foreach( $agent in $action.getAllAgents() )
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                        #foreach( $agent in $action.getAllAgents() )
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                            #if($agent.getId() == $ticket.getAssigneeId())
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                            #if(($agent.getId() == $ticket.getAssigneeId()))
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                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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                            #else
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                            #else
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                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
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                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
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                            #end
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                            #end
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                        #end
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                        #end
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                    </select>
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                    </select>
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                    </td>
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                    </td>
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                #else
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                #else
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                    <td >
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                        <select name="assigneeEmailId" class="width10">
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                    #if ($ticket.isSetAssigneeId())
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                            #if ($ticket.isSetAssigneeId())
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                        #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
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                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
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                        <td >$assigneeEmailId
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                            <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
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                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
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                        </td>
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                            #else
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                    #else
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                                <option value="" selected="selected">N/A</option>
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                        <td >N/A
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                            #end
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                            <input type="hidden" name="assigneeEmailId" value=""/>
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                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
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                        </td>
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                        </select>
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                    #end
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                    </td>
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                #end
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                #end
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                <td ></td>
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                <td ></td>
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                <td ><label>Created by:</label></td>
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                <td ><label>Created by:</label></td>
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                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
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                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
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            </tr>
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            </tr>