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Rev 3411 Rev 3422
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            </colgroup>
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            </colgroup>
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            <tbody >
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            <tbody >
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                #if($ticket.isSetCustomerId())
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                #if($ticket.isSetCustomerId())
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                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())
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                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())
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                #else
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                #else
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                #set($customerEmailId = $ticket.getCustomerEmailId())
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                #set($customerEmailId = $ticket.getCustomerEmailId())
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                #end
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                #end
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                <tr >
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                <tr >
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                    <td ><span >Reply to:</span></td>
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                    <td ><span >Reply to:</span></td>
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                    <td >$customerEmailId</td>
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                    <td >$customerEmailId</td>
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                </tr>
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                </tr>