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import in.shop2020.crm.TicketCategory;
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import in.shop2020.crm.TicketCategory;
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import in.shop2020.crm.TicketPriority;
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import in.shop2020.crm.TicketPriority;
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import in.shop2020.crm.TicketStatus;
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import in.shop2020.crm.TicketStatus;
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import in.shop2020.model.v1.user.User;
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import in.shop2020.model.v1.user.User;
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import in.shop2020.model.v1.user.UserContextException;
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import in.shop2020.model.v1.user.UserContextException;
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import in.shop2020.serving.auth.CRMAuthorizingRealm;
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import in.shop2020.thrift.clients.CRMClient;
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import in.shop2020.thrift.clients.CRMClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants;
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import java.io.File;
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import java.io.File;
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import java.io.FileOutputStream;
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import java.io.FileOutputStream;
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            activity.setAttachments(getAttachment(message));
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            activity.setAttachments(getAttachment(message));
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            activity.setDescription(convertMessageToText(message));
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            activity.setDescription(convertMessageToText(message));
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            if (TicketStatus.CLOSED.equals(ticket.getStatus())) {
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            if (TicketStatus.CLOSED.equals(ticket.getStatus())) {
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                ticket.setStatus(TicketStatus.REOPEN);
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                ticket.setStatus(TicketStatus.REOPEN);
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                if(CRMAuthorizingRealm.getAgent(ticket.getAssigneeId()) == null){
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                	ticket.setAssigneeId(1);
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                	activity.setTicketAssigneeId(1);
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                }
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            }
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            }
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            activity.setTicketStatus(ticket.getStatus());
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            activity.setTicketStatus(ticket.getStatus());
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            client = new CRMClient().getClient();
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            client = new CRMClient().getClient();