Subversion Repositories SmartDukaan

Rev

Rev 4142 | Rev 4206 | Go to most recent revision | Show entire file | Ignore whitespace | Details | Blame | Last modification | View Log | RSS feed

Rev 4142 Rev 4196
Line 111... Line 111...
111 
            activity.setTicketId(ticketId);
 111 
            activity.setTicketId(ticketId);
112 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
 112 
            activity.setTicketAssigneeId(ticket.getAssigneeId());
113 
            activity.setTicketCategory(ticket.getCategory());
 113 
            activity.setTicketCategory(ticket.getCategory());
114 
            activity.setTicketDescription(ticket.getDescription());
 114 
            activity.setTicketDescription(ticket.getDescription());
115 
            activity.setTicketPriority(ticket.getPriority());
 115 
            activity.setTicketPriority(ticket.getPriority());
116 
            activity.setTicketStatus(ticket.getStatus());
 - 
 
117 
            activity.setType(ActivityType.RECEIVED_EMAIL_FROM_CUSTOMER);
 116 
            activity.setType(ActivityType.RECEIVED_EMAIL_FROM_CUSTOMER);
118 
            activity.setCreatorId(CRMConstants.ADMIN_AGENT_ID);
 117 
            activity.setCreatorId(CRMConstants.ADMIN_AGENT_ID);
119 
            activity.setIsRead(false);
 118 
            activity.setIsRead(false);
120 
 
 119 
 
121 
            if (ticket.isSetCustomerId()) {
 120 
            if (ticket.isSetCustomerId()) {
Line 126... Line 125...
126 
 
 125 
 
127 
            if (TicketStatus.CLOSED.equals(ticket.getStatus())) {
 126 
            if (TicketStatus.CLOSED.equals(ticket.getStatus())) {
128 
                ticket.setStatus(TicketStatus.REOPEN);
 127 
                ticket.setStatus(TicketStatus.REOPEN);
129 
            }
 128 
            }
130 
 
 129 
 
- 
 
 130 
            activity.setTicketStatus(ticket.getStatus());
- 
 
 131 
 
131 
            client = new CRMClient().getClient();
 132 
            client = new CRMClient().getClient();
132 
            client.updateTicket(ticket, activity);
 133 
            client.updateTicket(ticket, activity);
133 
        } catch (TTransportException e) {
 134 
        } catch (TTransportException e) {
134 
            log.error("Could not update ticket " + ticketId + " with mail "
 135 
            log.error("Could not update ticket " + ticketId + " with mail "
135 
                    + message, e);
 136 
                    + message, e);