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Rev 8126 Rev 8228
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            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
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            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
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            OrderStatus.REJECTED,
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            OrderStatus.REJECTED,
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            OrderStatus.FAILED});
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            OrderStatus.FAILED});
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    public static enum EscalationMatrix {
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    public static enum EscalationMatrix {
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(45, 34, 18, 47)),
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 18, 47)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(45, 34)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(34)),
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        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(45, 34, 10)),
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        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(45, 34, 13)),
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(34, 13)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(45, 34, 35)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
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        ORDER_CANCELLATION("Cancelling an order", Arrays.asList(45, 33, 29, 34)),
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        ORDER_CANCELLATION("Cancelling an order", Arrays.asList(33, 29, 34)),
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        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(45, 34, 13)),
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        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34, 13)),
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        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(45, 34, 41)),
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        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 41)),
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        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(45, 34, 29)),
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        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 29)),
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        ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(45, 18, 47, 34)),
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        ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(18, 47, 34)),
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        RECHARGE_RELATED("Recharge related", Arrays.asList(45, 34, 33, 29)),
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        RECHARGE_RELATED("Recharge related", Arrays.asList(34, 33, 29)),
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        DELIVERY_PROBLEM("", Arrays.asList(45, 34, 47, 18)),
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        DELIVERY_PROBLEM("", Arrays.asList(34, 47, 18)),
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        OTHER("Any other issues", Arrays.asList(45, 29, 33, 34));
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        OTHER("Any other issues", Arrays.asList(29, 33, 34));
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        private String description;
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        private String description;
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        private List<Integer> agentIds;
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        private List<Integer> agentIds;
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        EscalationMatrix(String description, List<Integer> agentIds) {
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        EscalationMatrix(String description, List<Integer> agentIds) {