| Line 42... |
Line 42... |
| 42 |
TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
|
42 |
TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
|
| 43 |
ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(34)),
|
43 |
ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(34)),
|
| 44 |
BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34, 13)),
|
44 |
BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34, 13)),
|
| 45 |
PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 14)),
|
45 |
PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 14)),
|
| 46 |
COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 29)),
|
46 |
COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 29)),
|
| 47 |
ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(34, 18, 19)),
|
47 |
ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(18, 19, 34)),
|
| - |
|
48 |
RECHARGE_RELATED("Recharge related", Arrays.asList(34, 33, 29)),
|
| - |
|
49 |
DELIVERY_PROBLEM("", Arrays.asList(34, 19, 18)),
|
| 48 |
OTHER("Any other issues", Arrays.asList(35, 34));
|
50 |
OTHER("Any other issues", Arrays.asList(29, 33, 34));
|
| 49 |
|
51 |
|
| 50 |
private String description;
|
52 |
private String description;
|
| 51 |
private List<Integer> agentIds;
|
53 |
private List<Integer> agentIds;
|
| 52 |
|
54 |
|
| 53 |
EscalationMatrix(String description, List<Integer> agentIds) {
|
55 |
EscalationMatrix(String description, List<Integer> agentIds) {
|