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public static enum EscalationMatrix {
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public static enum EscalationMatrix {
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SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 18, 19)),
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SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 18, 19)),
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RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(34)),
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RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(34)),
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CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
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CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
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PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(34, 13)),
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PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(34, 13)),
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TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 11)),
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TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
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ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(34)),
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ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(34)),
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BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34, 13)),
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BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34, 13)),
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PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 14)),
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PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 14)),
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COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 29)),
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COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 29)),
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OTHER("Any other issues", Arrays.asList(15, 34));
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OTHER("Any other issues", Arrays.asList(35, 34));
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private String description;
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private String description;
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private List<Integer> agentIds;
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private List<Integer> agentIds;
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EscalationMatrix(String description, List<Integer> agentIds) {
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EscalationMatrix(String description, List<Integer> agentIds) {
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