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Rev 5546 Rev 5735
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(17, 13)),
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(17, 13)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(17, 11)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(17, 11)),
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        ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(17)),
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        ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(17)),
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        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(17, 13)),
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        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(17, 13)),
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        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(17, 14)),
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        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(17, 14)),
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        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(17, 12)),
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        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(17, 24)),
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        OTHER("Any other issues", Arrays.asList(15, 17));
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        OTHER("Any other issues", Arrays.asList(15, 17));
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        private String description;
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        private String description;
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        private List<Integer> agentIds;
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        private List<Integer> agentIds;
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