Subversion Repositories SmartDukaan

Rev

Rev 5203 | Rev 5735 | Go to most recent revision | Show entire file | Ignore whitespace | Details | Blame | Last modification | View Log | RSS feed

Rev 5203 Rev 5546
Line 33... Line 33...
33 
            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
 33 
            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
34 
            OrderStatus.REJECTED,
 34 
            OrderStatus.REJECTED,
35 
            OrderStatus.FAILED});
 35 
            OrderStatus.FAILED});
36 
 
 36 
 
37 
    public static enum EscalationMatrix {
 37 
    public static enum EscalationMatrix {
38 
        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(17, 18)),
 38 
        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(17, 18, 19)),
39 
        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(17)),
 39 
        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(17)),
40 
        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(17, 10)),
 40 
        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(17, 10)),
41 
        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(17, 13)),
 41 
        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(17, 13)),
42 
        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(17, 11)),
 42 
        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(17, 11)),
43 
        ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(17)),
 43 
        ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(17)),