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Rev 4681 Rev 4682
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            OrderStatus.RTO_REFUNDED,
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            OrderStatus.RTO_REFUNDED,
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            OrderStatus.DOA_INVALID_REFUNDED,
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            OrderStatus.DOA_INVALID_REFUNDED,
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            OrderStatus.DOA_INVALID_RESHIPPED,
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            OrderStatus.DOA_INVALID_RESHIPPED,
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            OrderStatus.DOA_VALID_REFUNDED,
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            OrderStatus.DOA_VALID_REFUNDED,
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            OrderStatus.DOA_VALID_RESHIPPED,
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            OrderStatus.DOA_VALID_RESHIPPED,
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            OrderStatus.REFUNDED,
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            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
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            OrderStatus.REJECTED,
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            OrderStatus.REJECTED,
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            OrderStatus.FAILED});
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            OrderStatus.FAILED});
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    public static enum EscalationMatrix {
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    public static enum EscalationMatrix {
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(17, 18)),
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(17, 18)),