| Line 32... |
Line 32... |
| 32 |
OrderStatus.REFUNDED,
|
32 |
OrderStatus.REFUNDED,
|
| 33 |
OrderStatus.REJECTED,
|
33 |
OrderStatus.REJECTED,
|
| 34 |
OrderStatus.FAILED});
|
34 |
OrderStatus.FAILED});
|
| 35 |
|
35 |
|
| 36 |
public static enum EscalationMatrix {
|
36 |
public static enum EscalationMatrix {
|
| 37 |
SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Collections.singletonList(2)),
|
37 |
SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(17, 18)),
|
| 38 |
RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(2)),
|
38 |
RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(17)),
|
| 39 |
CONTENT("Any questions or errors on the content about the product on our site", Collections.singletonList(10)),
|
39 |
CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(17, 10)),
|
| 40 |
PRODUCT_AND_PRICE("Product availability and its price related enquiries", Collections.singletonList(13)),
|
40 |
PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(17, 13)),
|
| 41 |
TECHNICAL("Any technical errors on the site (or site not working properly)", Collections.singletonList(11)),
|
41 |
TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(17, 11)),
|
| 42 |
ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(2)),
|
42 |
ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(17)),
|
| 43 |
BULK_DEAL("Any bulk deals related enquiries", Collections.singletonList(13)),
|
43 |
BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(17, 13)),
|
| 44 |
PROMOTION_MARKETING_PARTNERSHIP_QUERIES("Any marketing or partnership proposals' related queries", Collections.singletonList(14)),
|
44 |
PROMOTION_MARKETING_PARTNERSHIP_QUERIES("Any marketing or partnership proposals' related queries", Arrays.asList(17, 14)),
|
| 45 |
COD_VERIFICATION("Any COD verification related tickets", Collections.singletonList(12)),
|
45 |
COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(17, 12)),
|
| 46 |
OTHER("Any other issues", Arrays.asList(2, 15));
|
46 |
OTHER("Any other issues", Arrays.asList(15, 17));
|
| 47 |
|
47 |
|
| 48 |
private String description;
|
48 |
private String description;
|
| 49 |
private List<Integer> agentIds;
|
49 |
private List<Integer> agentIds;
|
| 50 |
|
50 |
|
| 51 |
EscalationMatrix(String description, List<Integer> agentIds) {
|
51 |
EscalationMatrix(String description, List<Integer> agentIds) {
|