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public class CRMConstants {
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public class CRMConstants {
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    public static final String CRM_EMAIL_SENDOR = "help@saholic.com";
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    public static final String CRM_EMAIL_SENDOR = "help@saholic.com";
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    public static final String CRM_EMAIL_TYPE   = "CRMInfo";
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    public static final String CRM_EMAIL_TYPE   = "CRMInfo";
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    public static final String CRM_SUBJECT_PREFIX_FOR_TICKET_ID = "Saholic#";
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    public static final String CRM_SUBJECT_PREFIX_FOR_TICKET_ID = "Saholic#";
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    public static final long   ADMIN_AGENT_ID   = 1;
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    public static final long   ADMIN_AGENT_ID   = 1;
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    public static final int DESCRIPTION_MAX_WIDTH = 1900;
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    public static final List<OrderStatus> failedStatusList = Arrays.asList(new OrderStatus[] {
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    public static final List<OrderStatus> failedStatusList = Arrays.asList(new OrderStatus[] {
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            OrderStatus.SALES_RET_RESHIPPED,
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            OrderStatus.SALES_RET_RESHIPPED,
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            OrderStatus.PAYMENT_FAILED,
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            OrderStatus.PAYMENT_FAILED,
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            OrderStatus.SALES_RET_REFUNDED,
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            OrderStatus.SALES_RET_REFUNDED,
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Collections.singletonList(2)),
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Collections.singletonList(2)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(2)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Collections.singletonList(2)),
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        CONTENT("Any questions or errors on the content about the product on our site", Collections.singletonList(10)),
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        CONTENT("Any questions or errors on the content about the product on our site", Collections.singletonList(10)),
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Collections.singletonList(13)),
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Collections.singletonList(13)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Collections.singletonList(11)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Collections.singletonList(11)),
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        PROMOTION("Any promotion or discount related queries", Collections.singletonList(14)),
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        ORDER_CANCELLATION("Cancelling an order", Collections.singletonList(2)),
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        BULK_DEAL("Any bulk deals related enquiries", Collections.singletonList(13)),
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        BULK_DEAL("Any bulk deals related enquiries", Collections.singletonList(13)),
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        MARKETING_AND_PARTNERSHIP_PROPOSAL("Any marketing or partnership proposals' related queries", Collections.singletonList(14)),
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        PROMOTION_MARKETING_PARTNERSHIP_QUERIES("Any marketing or partnership proposals' related queries", Collections.singletonList(14)),
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        COD_VERIFICATION("Any COD verification related tickets", Collections.singletonList(12)),
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        COD_VERIFICATION("Any COD verification related tickets", Collections.singletonList(12)),
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        OTHER("Any other issues", Arrays.asList(2, 15));
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        OTHER("Any other issues", Arrays.asList(2, 15));
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        private String description;
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        private String description;
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        private List<Integer> agentIds;
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        private List<Integer> agentIds;