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package in.shop2020.util;
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package in.shop2020.util;
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import in.shop2020.model.v1.order.OrderStatus;
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import in.shop2020.model.v1.order.OrderStatus;
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import java.util.Arrays;
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import java.util.Arrays;
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import java.util.Collections;
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import java.util.List;
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import java.util.List;
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/**
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/**
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 * @author mandeep
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 * @author mandeep
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 *
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 *
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            OrderStatus.DOA_VALID_REFUNDED,
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            OrderStatus.DOA_VALID_REFUNDED,
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            OrderStatus.DOA_RESHIPPED,
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            OrderStatus.DOA_RESHIPPED,
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            OrderStatus.REFUNDED,
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            OrderStatus.REFUNDED,
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            OrderStatus.REJECTED,
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            OrderStatus.REJECTED,
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            OrderStatus.FAILED});
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            OrderStatus.FAILED});
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    public static enum EscalationMatrix {
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        ORDER_AND_PAYMENT_STATUS("Shipping, delivery, return, refund, payment status etc. issues", Collections.singletonList(2)),
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        CONTENT("Any questions or errors on the content about the product on our site", Collections.singletonList(10)),
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        PRICE_AND_BULK_DEAL("Any product, price, bulk deals etc enquiries", Collections.singletonList(13)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Collections.singletonList(11)),
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        COD_VERIFICATION("Any COD verification related tickets", Collections.singletonList(12)),
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        PROMOTION_AND_MARKETING("Any promotion related queries, or marketing partnership proposals", Collections.singletonList(14)),
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        OTHER("Any other issues", Arrays.asList(2, 15));
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        private String description;
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        private List<Integer> agentIds;
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        EscalationMatrix(String description, List<Integer> agentIds) {
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            this.description = description;
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            this.agentIds    = agentIds;
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        }
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        public String getDescription() {
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            return description;
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        }
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        public List<Integer> getAgentIds() {
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            return agentIds;
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        }
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    };
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}
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}