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Rev 20305 Rev 20356
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        }
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        }
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    };
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    };
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    public static enum PMEscalationMatrix {
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    public static enum PMEscalationMatrix {
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    	PM_CASH_BACK_INQUIRY("Customer wanted to know about cash back", Arrays.asList(34, 33, 35)),
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    	PM_CASH_BACK_INQUIRY("Customer wanted to know about cash back", Arrays.asList(34, 35, 33)),
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    	PM_RECHARGE_FAILED_OR_COMPLAINT("Customer complaint about recharge", Arrays.asList(34, 33, 35)),
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    	PM_RECHARGE_FAILED_OR_COMPLAINT("Customer complaint about recharge", Arrays.asList(34, 35, 33)),
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    	PM_WALLET_AMOUNT_ISSUE("Some issue in wallet amount", Arrays.asList(34, 33, 35)),
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    	PM_WALLET_AMOUNT_ISSUE("Some issue in wallet amount", Arrays.asList(34, 35, 33)),
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    	PM_ORDER_NOT_SHOWING("Customer Order not showing at App", Arrays.asList(34, 33,35)),
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    	PM_ORDER_NOT_SHOWING("Customer Order not showing at App", Arrays.asList(34,35, 33)),
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    	PM_BULK_INQUIRY("Customer wanted to know about bulk purchase inquiry", Arrays.asList(34, 33, 35)),
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    	PM_BULK_INQUIRY("Customer wanted to know about bulk purchase inquiry", Arrays.asList(34, 35, 33)),
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    	PM_TAX_INVOICE_ISSUE("Customer wanted to complaint about tax invoice", Arrays.asList(34, 33, 35)),
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    	PM_TAX_INVOICE_ISSUE("Customer wanted to complaint about tax invoice", Arrays.asList(34, 35, 33)),
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        PM_ORDER_STATUS_SAHOLIC_ORDER("Customer wanted to know status of order", Arrays.asList(34, 33, 35)),
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        PM_ORDER_STATUS_SAHOLIC_ORDER("Customer wanted to know status of order", Arrays.asList(34, 35, 33)),
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        PM_PRODUCT_DEMAND("Customer wanted information about any product demand", Arrays.asList(34, 33, 35)),
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        PM_PRODUCT_DEMAND("Customer wanted information about any product demand", Arrays.asList(34, 35, 33)),
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        PM_PRICING_ERROR("Customer wanted to ask questions about some error in pricing", Arrays.asList(34, 33, 35)),
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        PM_PRICING_ERROR("Customer wanted to ask questions about some error in pricing", Arrays.asList(34, 35, 33)),
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        PM_TECHNICAL_ISSUE("Some technical issue at app", Arrays.asList(34, 33));
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        PM_TECHNICAL_ISSUE("Some technical issue at app", Arrays.asList(34, 33));
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        private String description;
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        private String description;
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        private List<Integer> agentIds;
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        private List<Integer> agentIds;
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