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Rev 16244 Rev 18456
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	    			put(19l,"PAYU");
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	    			put(19l,"PAYU");
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	    		}
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	    		}
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    		});
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    		});
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    public static enum EscalationMatrix {
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    public static enum EscalationMatrix {
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 33, 18, 47, 51)),
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 18, 47, 51)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(34)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(34)),
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        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
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        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(34, 13)),
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        PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(34, 13)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
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        TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
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        ORDER_CANCELLATION("Cancelling an order", Arrays.asList(33, 34, 51)),
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        ORDER_CANCELLATION("Cancelling an order", Arrays.asList(18, 34, 51)),
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        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34)),
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        BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34)),
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        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 41)),
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        PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 41)),
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        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 51)),
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        COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 51)),
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        ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(18, 47, 34)),
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        ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(18, 47, 34)),
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        RECHARGE_RELATED("Recharge related", Arrays.asList(34, 33, 51)),
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        RECHARGE_RELATED("Recharge related", Arrays.asList(34, 51)),
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        DELIVERY_PROBLEM("", Arrays.asList(34, 33, 47, 18, 51)),
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        DELIVERY_PROBLEM("", Arrays.asList(34, 47, 18, 51)),
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        OTHER("Any other issues", Arrays.asList(33, 34, 51));
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        OTHER("Any other issues", Arrays.asList(18, 34, 51));
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        private String description;
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        private String description;
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        private List<Integer> agentIds;
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        private List<Integer> agentIds;
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        EscalationMatrix(String description, List<Integer> agentIds) {
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        EscalationMatrix(String description, List<Integer> agentIds) {
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        }
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        }
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    };
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    };
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    public static enum PMEscalationMatrix {
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    public static enum PMEscalationMatrix {
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    	PM_CASH_BACK_INQUIRY("Customer wanted to know about cash back", Arrays.asList(34, 33, 51)),
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    	PM_CASH_BACK_INQUIRY("Customer wanted to know about cash back", Arrays.asList(34, 51)),
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    	PM_RECHARGE_FAILED_OR_COMPLAINT("Customer complaint about recharge", Arrays.asList(34, 33, 51)),
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    	PM_RECHARGE_FAILED_OR_COMPLAINT("Customer complaint about recharge", Arrays.asList(34, 51)),
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    	PM_WALLET_AMOUNT_ISSUE("Some issue in wallet amount", Arrays.asList(34, 33, 51)),
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    	PM_WALLET_AMOUNT_ISSUE("Some issue in wallet amount", Arrays.asList(34, 51)),
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    	PM_ORDER_NOT_SHOWING("Customer Order not showing at App", Arrays.asList(34, 33, 51)),
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    	PM_ORDER_NOT_SHOWING("Customer Order not showing at App", Arrays.asList(34, 51)),
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    	PM_BULK_INQUIRY("Customer wanted to know about bulk purchase inquiry", Arrays.asList(34, 33, 51)),
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    	PM_BULK_INQUIRY("Customer wanted to know about bulk purchase inquiry", Arrays.asList(34, 51)),
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    	PM_TAX_INVOICE_ISSUE("Customer wanted to complaint about tax invoice", Arrays.asList(34, 33, 51)),
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    	PM_TAX_INVOICE_ISSUE("Customer wanted to complaint about tax invoice", Arrays.asList(34, 51)),
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        PM_ORDER_STATUS_SAHOLIC_ORDER("Customer wanted to know status of order", Arrays.asList(34, 33, 51)),
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        PM_ORDER_STATUS_SAHOLIC_ORDER("Customer wanted to know status of order", Arrays.asList(34, 51)),
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        PM_PRODUCT_DEMAND("Customer wanted information about any product demand", Arrays.asList(34, 33, 51)),
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        PM_PRODUCT_DEMAND("Customer wanted information about any product demand", Arrays.asList(34, 51)),
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        PM_PRICING_ERROR("Customer wanted to ask questions about some error in pricing", Arrays.asList(34, 33, 51)),
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        PM_PRICING_ERROR("Customer wanted to ask questions about some error in pricing", Arrays.asList(34, 51)),
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        PM_TECHNICAL_ISSUE("Some technical issue at app", Arrays.asList(34, 33, 51));
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        PM_TECHNICAL_ISSUE("Some technical issue at app", Arrays.asList(34, 51));
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        private String description;
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        private String description;
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        private List<Integer> agentIds;
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        private List<Integer> agentIds;
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        PMEscalationMatrix(String description, List<Integer> agentIds) {
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        PMEscalationMatrix(String description, List<Integer> agentIds) {