Subversion Repositories SmartDukaan

    public static enum PMEscalationMatrix {

    	PM_CASH_BACK_INQUIRY("Customer wanted to know about cash back", Arrays.asList(34, 33, 51)),

    	PM_RECHARGE_FAILED_OR_COMPLAINT("Customer complaint about recharge", Arrays.asList(34, 33, 51)),

    	PM_WALLET_AMOUNT_ISSUE("Some issue in wallet amount", Arrays.asList(34, 33, 51)),

    	PM_ORDER_NOT_SHOWING("Customer Order not showing at App", Arrays.asList(34, 33, 51)),

    	PM_BULK_INQUIRY("Customer wanted to know about bulk purchase inquiry", Arrays.asList(34, 33, 51)),

    	PM_TAX_INVOICE_ISSUE("Customer wanted to complaint about tax invoice", Arrays.asList(34, 33, 51)),

        PM_ORDER_STATUS_SAHOLIC_ORDER("Customer wanted to know status of order", Arrays.asList(34, 33, 51)),

        PM_PRODUCT_DEMAND("Customer wanted information about any product demand", Arrays.asList(34, 33, 51)),

        PM_PRICING_ERROR("Customer wanted to ask questions about some error in pricing", Arrays.asList(34, 33, 51)),

        PM_TECHNICAL_ISSUE("Some technical issue at app", Arrays.asList(34, 33, 51));

        private String description;

        private List<Integer> agentIds;

        PMEscalationMatrix(String description, List<Integer> agentIds) {

            this.description = description;

            this.agentIds    = agentIds;

        }

        public String getDescription() {

            return description;

        }

        public List<Integer> getAgentIds() {

            return agentIds;

        }

    };