| Line 60... |
Line 60... |
| 60 |
put(19l,"PAYU");
|
60 |
put(19l,"PAYU");
|
| 61 |
}
|
61 |
}
|
| 62 |
});
|
62 |
});
|
| 63 |
|
63 |
|
| 64 |
public static enum EscalationMatrix {
|
64 |
public static enum EscalationMatrix {
|
| 65 |
SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 29, 33, 18, 47, 51)),
|
65 |
SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 33, 18, 47, 51)),
|
| 66 |
RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(34)),
|
66 |
RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(34)),
|
| 67 |
CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
|
67 |
CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
|
| 68 |
PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(34, 13)),
|
68 |
PRODUCT_AND_PRICE("Product availability and its price related enquiries", Arrays.asList(34, 13)),
|
| 69 |
TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
|
69 |
TECHNICAL("Any technical errors on the site (or site not working properly)", Arrays.asList(34, 35)),
|
| 70 |
ORDER_CANCELLATION("Cancelling an order", Arrays.asList(33, 29, 34, 51)),
|
70 |
ORDER_CANCELLATION("Cancelling an order", Arrays.asList(33, 34, 51)),
|
| 71 |
BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34)),
|
71 |
BULK_DEAL("Any bulk deals related enquiries", Arrays.asList(34)),
|
| 72 |
PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 41)),
|
72 |
PROMOTION_MARKETING_PARTNERSHIP("Any promotion, marketing or partnership proposals' related queries", Arrays.asList(34, 41)),
|
| 73 |
COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 29, 51)),
|
73 |
COD_VERIFICATION("Any COD verification related tickets", Arrays.asList(34, 51)),
|
| 74 |
ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(18, 47, 34)),
|
74 |
ON_TIME_GUARANTEE("On Time Guarantee related enquiries",Arrays.asList(18, 47, 34)),
|
| 75 |
RECHARGE_RELATED("Recharge related", Arrays.asList(34, 33, 29, 51)),
|
75 |
RECHARGE_RELATED("Recharge related", Arrays.asList(34, 33, 51)),
|
| 76 |
DELIVERY_PROBLEM("", Arrays.asList(34, 29, 33, 47, 18, 51)),
|
76 |
DELIVERY_PROBLEM("", Arrays.asList(34, 33, 47, 18, 51)),
|
| 77 |
OTHER("Any other issues", Arrays.asList(29, 33, 34, 51));
|
77 |
OTHER("Any other issues", Arrays.asList(33, 34, 51));
|
| 78 |
|
78 |
|
| 79 |
private String description;
|
79 |
private String description;
|
| 80 |
private List<Integer> agentIds;
|
80 |
private List<Integer> agentIds;
|
| 81 |
|
81 |
|
| 82 |
EscalationMatrix(String description, List<Integer> agentIds) {
|
82 |
EscalationMatrix(String description, List<Integer> agentIds) {
|