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import in.shop2020.model.v1.order.OrderStatus;
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import in.shop2020.model.v1.order.OrderStatus;
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import java.util.Arrays;
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import java.util.Arrays;
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import java.util.Collections;
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import java.util.Collections;
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import java.util.HashMap;
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import java.util.List;
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import java.util.List;
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import java.util.Map;
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/**
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/**
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 * @author mandeep
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 * @author mandeep
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 *
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 *
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 * Class containing constants used across CRM
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 * Class containing constants used across CRM
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            OrderStatus.DOA_VALID_REFUNDED,
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            OrderStatus.DOA_VALID_REFUNDED,
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            OrderStatus.DOA_VALID_RESHIPPED,
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            OrderStatus.DOA_VALID_RESHIPPED,
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            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
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            OrderStatus.CANCELLED_DUE_TO_LOW_INVENTORY,
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            OrderStatus.REJECTED,
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            OrderStatus.REJECTED,
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            OrderStatus.FAILED});
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            OrderStatus.FAILED});
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    @SuppressWarnings("serial")
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	public static final Map<Long, String> PAYMENT_GATEWAYS = Collections.unmodifiableMap(
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    		new HashMap<Long, String>(){
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	    		{
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	    			put(1l,"hdfc");
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	    			put(2l,"ebs");
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	    			put(3l,"Cheque");
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	    			put(4l,"COD");
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	    			put(5l,"hdfc-emi-3");
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	    			put(6l,"rtgs");
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	    			put(8l,"Wallet");
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	    			put(9l,"GiftVoucher");
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	    			put(10l,"hdfc-emi-6");
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	    			put(11l,"hdfc-emi-9");
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	    			put(12l,"hdfc-emi-12");
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	    			put(13l,"innoviti");
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	    			put(14l,"hdfc-emi-18");
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	    			put(15l,"Amazon");
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	    			put(16l,"Ebay");
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	    			put(17l,"Flipkart");
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	    			put(18l,"Snapdeal");
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	    			put(19l,"PAYU");
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	    		}
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    		});
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    public static enum EscalationMatrix {
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    public static enum EscalationMatrix {
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 29, 33, 18, 47, 51)),
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        SHIPPING_AND_DELIVERY("Product shipping and delivery related issues", Arrays.asList(34, 29, 33, 18, 47, 51)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(34)),
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        RETURN_AND_REFUND("Product return, order refund, Payment status related issues", Arrays.asList(34)),
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        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),
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        CONTENT("Any questions or errors on the content about the product on our site", Arrays.asList(34, 10)),