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import in.shop2020.thrift.clients.HelperClient;
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import in.shop2020.thrift.clients.HelperClient;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.HelperServiceException;
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import java.util.Collections;
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import java.util.Date;
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import java.util.Date;
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import java.util.HashMap;
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import java.util.HashMap;
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import java.util.List;
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import java.util.List;
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import java.util.Map;
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import java.util.Map;
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    private String              body;
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    private String              body;
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    public String index() {
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    public String index() {
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        try {
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        try {
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            createServiceClients();
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            createServiceClients();
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            List<Ticket> ticketsList = null;
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            if (id != null && !id.isEmpty()) {
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                log.info("Fetching TicketId: " + id);
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                ticketsList = Collections.singletonList(crmServiceClient.getTicket(Long.parseLong(id)));
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            }
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            else {
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            List<Ticket> ticketsList = crmServiceClient.getTickets(Long.parseLong(userId));
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                ticketsList = crmServiceClient.getTickets(Long.parseLong(userId));
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            }
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            if (ticketsList != null) {
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            if (ticketsList != null) {
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                for (Ticket ticket : ticketsList) {
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                for (Ticket ticket : ticketsList) {
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                    log.info("Adding TicketId: " + ticket.getId());
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                    ticketsMap.put(ticket.getId(), ticket);
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                    ticketsMap.put(ticket.getId(), ticket);
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                }
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                }
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            }
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            }
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        } catch (TException e) {
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        } catch (TException e) {
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            log.error("Error while getting tickets", e);
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            log.error("Error while getting tickets", e);
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            return EXCEPTION;
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            return EXCEPTION;
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        }
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        }
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        return INDEX;
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        return INDEX;
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    }
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    }
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    public String update() {
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    public String update() {
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        try {
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        try {
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            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
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            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
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                long assigneeId = crmServiceClient.getAgentByEmailId(
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                long assigneeId = crmServiceClient.getAgentByEmailId(
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                        assigneeEmailId).getId();
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                        assigneeEmailId).getId();
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                ticket.setAssigneeId(assigneeId);
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                ticket.setAssigneeId(assigneeId);
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                activity.setTicketAssigneeId(assigneeId);
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                activity.setTicketAssigneeId(assigneeId);
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            } else {
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                ticket.setAssigneeIdIsSet(false);
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                activity.setTicketAssigneeIdIsSet(false);
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            }
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            }
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            crmServiceClient.updateTicket(ticket, activity);
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            crmServiceClient.updateTicket(ticket, activity);
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        } catch (TException e) {
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        } catch (TException e) {
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            log.error("Error while updating ticket", e);
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            log.error("Error while updating ticket", e);
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            activity.setTicketStatus(TicketStatus.OPEN);
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            activity.setTicketStatus(TicketStatus.OPEN);
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            activity.setCreatorId(creatorId);
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            activity.setCreatorId(creatorId);
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            activity.setTicketCategory(TicketCategory.valueOf(category));
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            activity.setTicketCategory(TicketCategory.valueOf(category));
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            activity.setTicketDescription(description);
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            activity.setTicketDescription(description);
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            if (userEmailId != null && !userEmailId.isEmpty()) {
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                ticket.setCustomerEmailId(userEmailId);
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            }
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            if (orderId != null && !orderId.isEmpty()) {
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            if (orderId != null && !orderId.isEmpty()) {
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                ticket.setOrderId(Long.parseLong(orderId));
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                ticket.setOrderId(Long.parseLong(orderId));
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            }
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            }
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            if (userId != null && !userId.isEmpty()) {
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            if (userId != null && !userId.isEmpty()) {