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Rev 5865 Rev 5909
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import java.util.Calendar;
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import java.util.Calendar;
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import java.util.Collections;
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import java.util.Collections;
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import java.util.Date;
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import java.util.Date;
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import java.util.HashMap;
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import java.util.HashMap;
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import java.util.List;
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import java.util.List;
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import java.util.Map;
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import java.util.TimeZone;
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import java.util.TimeZone;
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import net.htmlparser.jericho.Source;
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import net.htmlparser.jericho.Source;
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import org.apache.shiro.SecurityUtils;
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import org.apache.shiro.SecurityUtils;
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    private List<Payment>     payments;
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    private List<Payment>     payments;
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    private String            escalate;
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    private String            escalate;
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    private String            cancelReason;
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    private String            cancelReason;
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    private String            transactionId;
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    private String            transactionId;
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    private String            pickupExtension;
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    private String            pickupExtension;
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    private Map<String, Long> ticketCategorycountMap;
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    private String paymentId;
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    private String paymentId;
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    private HashMap<String, String> allAttachmentsForTicket;
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    private HashMap<String, String> allAttachmentsForTicket;
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    public String index() {
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    public String index() {
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            return EXCEPTION;
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            return EXCEPTION;
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        }
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        }
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        return edit();
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        return edit();
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    }
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    }
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    public String getAllOpenTickets() {
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    	try {
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    		ticketCategorycountMap= new HashMap<String, Long>();
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            crmServiceClient = new CRMClient().getClient();
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            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
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        } catch (TException e) {
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            String errorString = "Error getting tickets for "
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                    + currentAgentEmailId;
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            log.error(errorString, e);
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            addActionError(errorString);
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        }
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        return OPEN;
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    }
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    public double getCustomerTrustLevel(long userId) {
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    public double getCustomerTrustLevel(long userId) {
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    	try {
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    	try {
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			userContextServiceClient = new UserClient().getClient();
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			userContextServiceClient = new UserClient().getClient();
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			return userContextServiceClient.getTrustLevel(userId);
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			return userContextServiceClient.getTrustLevel(userId);
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		} catch (TException e) {
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		} catch (TException e) {
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    }
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    }
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    public void setPickupExtension(String pickupExtension) {
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    public void setPickupExtension(String pickupExtension) {
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        this.pickupExtension = pickupExtension;
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        this.pickupExtension = pickupExtension;
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    }
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    }
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	public Map<String, Long> getTicketCategorycountMap() {
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		return ticketCategorycountMap;
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	}
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	public void setTicketCategorycountMap(
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			Map<String, Long> ticketCategorycountMap) {
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		this.ticketCategorycountMap = ticketCategorycountMap;
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	}
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}
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}