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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.TransactionClient;
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import in.shop2020.thrift.clients.TransactionClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.CODCancelMatrix;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.ModelUtils;
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import in.shop2020.utils.ModelUtils;
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import java.text.ParseException;
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import java.text.ParseException;
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                    log.error("Could not fetch user details", e);
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                    log.error("Could not fetch user details", e);
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                }
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                }
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            }
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            }
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            customerEmailId = ticket.getCustomerEmailId();
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            customerEmailId = ticket.getCustomerEmailId();
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            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
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            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                orders = new ArrayList<Order>();
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                orders = new ArrayList<Order>();
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                transactionServiceClient = new TransactionClient().getClient();
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                transactionServiceClient = new TransactionClient().getClient();
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                Order order = transactionServiceClient.getOrder(ticket.getOrderId());
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                for (Order order : transactionServiceClient
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                log.info("Processing Order: " + order);
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                        .getOrdersForCustomer(ticket.getCustomerId(), 0, 0,
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                if(OrderStatus.CANCEL_REQUEST_RECEIVED.equals(order.getStatus())) {
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                                Collections.singletonList(OrderStatus.CANCEL_REQUEST_RECEIVED))) {
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                    log.info("Processing Order: " + order.getId());
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                    orders.add(order);
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                    orders.add(order);
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                }
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                }
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            }
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            }
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            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
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            if (TicketCategory.COD_VERIFICATION.equals(ticket.getCategory())) {
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                    if (order.isCod()) {
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                    if (order.isCod()) {
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                        orders.add(order);
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                        orders.add(order);
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                    }
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                    }
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                }
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                }
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            }
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            }
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            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
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            if (TicketCategory.DOA_RECEIVED.equals(ticket.getCategory())) {
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                orders = new ArrayList<Order>();
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                orders = new ArrayList<Order>();
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                transactionServiceClient = new TransactionClient().getClient();
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                transactionServiceClient = new TransactionClient().getClient();
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                for (Order order : transactionServiceClient
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                for (Order order : transactionServiceClient
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                    if (order != null) {
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                    if (order != null) {
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                        orders.add(order);
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                        orders.add(order);
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                    }
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                    }
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                }
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                }
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            }
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            }
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            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
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            if (TicketCategory.RETURN_FORM.equals(ticket.getCategory())) {
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                orders = new ArrayList<Order>();
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                orders = new ArrayList<Order>();
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                transactionServiceClient = new TransactionClient().getClient();
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                transactionServiceClient = new TransactionClient().getClient();
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                for (Order order : transactionServiceClient
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                for (Order order : transactionServiceClient
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    public EscalationMatrix[] getEscalationMatrix () {
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    public EscalationMatrix[] getEscalationMatrix () {
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        return CRMConstants.EscalationMatrix.values();
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        return CRMConstants.EscalationMatrix.values();
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    }
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    }
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    public CODCancelMatrix[] getCODCancelMatrix () {
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        return CRMConstants.CODCancelMatrix.values();
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    }
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    public String getAddress(Order order) {
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    public String getAddress(Order order) {
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        return ModelUtils.extractAddressFromOrder(order);
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        return ModelUtils.extractAddressFromOrder(order);
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    }
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    }
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    public String getProductName(LineItem lineItem) {
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    public String getProductName(LineItem lineItem) {