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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.TransactionClient;
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import in.shop2020.thrift.clients.TransactionClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.CODCancelMatrix;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.ModelUtils;
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import in.shop2020.utils.ModelUtils;
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import java.text.ParseException;
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import java.text.ParseException;
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    private String            customerMobileNumber;
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    private String            customerMobileNumber;
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    private User              user;
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    private User              user;
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    private String            orderStatus;
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    private String            orderStatus;
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    private List<Order>       orders;
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    private List<Order>       orders;
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    private String            escalate;
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    private String            escalate;
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    private String            cancelReason;
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    public String index() {
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    public String index() {
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        try {
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        try {
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            if (id != null && !id.isEmpty()) {
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            if (id != null && !id.isEmpty()) {
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                SearchFilter searchFilter = new SearchFilter();
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                SearchFilter searchFilter = new SearchFilter();
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                ticket.setCategory(TicketCategory.valueOf(category));
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                ticket.setCategory(TicketCategory.valueOf(category));
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                ticket.setStatus(TicketStatus.valueOf(status));
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                ticket.setStatus(TicketStatus.valueOf(status));
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            }
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            }
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            if (activityDescription == null || activityDescription.isEmpty()) {
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            if (activityDescription == null || activityDescription.isEmpty()) {
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                activityDescription = "Updating ticket fields";
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                activityDescription = "Ticket fields updated";
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            }
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            }
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            Activity activity = new Activity();
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            Activity activity = new Activity();
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            activity.setDescription(activityDescription);
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            activity.setDescription(activityDescription);
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            activity.setType(ActivityType.valueOf(activityType));
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            activity.setType(ActivityType.valueOf(activityType));
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        if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
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        if (OrderStatus.SUBMITTED_FOR_PROCESSING.equals(orderStatusEnum)) {
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            transactionServiceClient.verifyOrder(Long.parseLong(orderId));
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            transactionServiceClient.verifyOrder(Long.parseLong(orderId));
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        }
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        }
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        else if (OrderStatus.CANCELED.equals(orderStatusEnum)) {
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        else if (OrderStatus.CANCELED.equals(orderStatusEnum)) {
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            transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, "COD - Cancelled");
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            transactionServiceClient.refundOrder(Long.parseLong(orderId), currentAgentEmailId, cancelReason);
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        }
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        }
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        else {
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        else {
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            throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
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            throw new UnsupportedOperationException("Cannot update status of orderId: " + orderId + " to: " + orderStatus);
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        }
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        }
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        crmServiceClient = new CRMClient().getClient();
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        crmServiceClient = new CRMClient().getClient();
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        Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
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        Ticket ticket = crmServiceClient.getTickets(searchFilter).get(0);
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        // Inserting activity
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        // Inserting activity
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        Activity activity = new Activity();
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        Activity activity = new Activity();
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        activity.setDescription("Updating status for Order Id: " + orderId
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        activity.setDescription("Status updated for Order Id: " + orderId
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                + " to " + orderStatus);
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                + " to " + orderStatus + ", Reason: " + cancelReason + body);
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        activity.setType(ActivityType.OTHER);
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        activity.setType(ActivityType.OTHER);
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        activity.setTicketPriority(ticket.getPriority());
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        activity.setTicketPriority(ticket.getPriority());
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        activity.setTicketStatus(ticket.getStatus());
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        activity.setTicketStatus(ticket.getStatus());
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        activity.setCreatorId(creatorId);
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        activity.setCreatorId(creatorId);
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        activity.setTicketCategory(ticket.getCategory());
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        activity.setTicketCategory(ticket.getCategory());
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    public EscalationMatrix[] getEscalationMatrix () {
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    public EscalationMatrix[] getEscalationMatrix () {
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        return CRMConstants.EscalationMatrix.values();
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        return CRMConstants.EscalationMatrix.values();
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    }
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    }
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    public CODCancelMatrix[] getCODCancelMatrix () {
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        return CRMConstants.CODCancelMatrix.values();
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    }
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    public String getAddress(Order order) {
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    public String getAddress(Order order) {
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        return ModelUtils.extractAddressFromOrder(order);
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        return ModelUtils.extractAddressFromOrder(order);
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    }
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    }
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    public String getProductName(LineItem lineItem) {
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    public String getProductName(LineItem lineItem) {
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    }
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    }
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    public void setEscalate(String escalate) {
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    public void setEscalate(String escalate) {
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        this.escalate = escalate;
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        this.escalate = escalate;
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    }
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    }
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    public String getCancelReason() {
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        return cancelReason;
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    }
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    public void setCancelReason(String cancelReason) {
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        this.cancelReason = cancelReason;
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    }
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}
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}