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Rev 4035 Rev 4206
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                // We change activityType to OTHER when pop up box for email
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                // We change activityType to OTHER when pop up box for email
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                // closes
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                // closes
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                activity.setDescription("Subject: " + subject + "\n\n"
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                activity.setDescription("Subject: " + subject + "\n\n"
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                        + "Body: " + body);
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                        + "Body: " + body);
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                String activityDesc = activity.getDescription();
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                if (activityDesc.length() > CRMConstants.DESCRIPTION_MAX_WIDTH) {
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                    activityDesc = activityDesc.substring(0, CRMConstants.DESCRIPTION_MAX_WIDTH);
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                    activityDesc += "\n\nTHIS TEXT IS TRUNCATED. PLEASE VISIT INBOX TO SEE COMPLETE DETAILS.";
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                }
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                activity.setDescription(activityDesc);
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            }
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            }
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            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
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            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
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                log.info("Sending escalation mail");
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                log.info("Sending escalation mail");
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                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
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                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);