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Rev 4020 Rev 4034
Line 406... Line 406...
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                List<Integer> escalationReceipients = escalation.getAgentIds();
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                List<Integer> escalationReceipients = escalation.getAgentIds();
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                String toMailIds = "";
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                String toMailIds = "";
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                for (Integer agentId : escalationReceipients) {
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                for (Integer agentId : escalationReceipients) {
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                    toMailIds += CRMAuthorizingRealm.getAgent(agentId).getEmailId() + ";";
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                    toMailIds += CRMAuthorizingRealm.getAgent(agentId).getEmailId() + ";";
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                    // Setting last agent as assignee
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                    ticket.setAssigneeId(agentId);
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                    activity.setTicketAssigneeId(agentId);
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                }
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                }
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                Client helperClient = new HelperClient().getClient();
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                Client helperClient = new HelperClient().getClient();
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                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
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                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
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                String escalationMailBody = createEscalationMailBody(ticket, escalation);
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                String escalationMailBody = createEscalationMailBody(ticket, escalation);